Senior Product Manager, IVR Customer Experience

Capital One; Chicago (IL); On-site; USD 150,000 - 171,000; Full time

Job summary

Capital One's Card IVR team owns the front door to the brand, shaping AI-driven voice self-service that helps millions of customers. As Product Manager, you’ll own end-to-end lifecycle for essential self-service flows, partnering with engineers, analysts, and operations to deliver low-effort experiences that resolve needs without agent involvement.

You will drive product strategy within Capital One’s Product Framework, balancing customer obsession with business impact, technology enablement, and

Qualifications

• Bachelor’s or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing
• Bachelor’s degree in any field and at least 3 years of Product Management experience
• Experience translating business strategy and analysis into consumer facing digital products

Skills

Product management

Digital product development

Cross-functional collaboration

Education

Bachelor's degree in any field and at least 3 years of Product Management experience

Bachelor's or Master’s Degree in a quantitative field, Business or Marketing

Job description

Capital One's Card IVR team owns the front door to the brand, shaping AI-driven voice self-service that helps millions of customers. As Product Manager, you’ll own end-to-end lifecycle for essential self-service flows, partnering with engineers, analysts, and operations to deliver low-effort experiences that resolve needs without agent involvement.

You will drive product strategy within Capital One’s Product Framework, balancing customer obsession with business impact, technology enablement, and