Product Manager - AI-Driven Card IVR Experience

Capital One; McLean (VA); On-site; USD 165,000 - 188,000; Full time

Job summary

Capital One is seeking a visionary Product Manager for the Card IVR team to own the end-to-end lifecycle of voice self-services, delivering low-effort experiences that empower customers to resolve needs without agent contact.

You will collaborate with Software Engineers, Analysts, and Operations to transform Capital One’s voice channel into an AI-driven, user-centric experience, aligning with the Card experience goals.

Qualifications

• Bachelor's or Master’s Degree in a quantitative field or related area; 3+ years PM experience with a degree in any field
• Experience translating business strategy into consumer digital products
• Strong collaboration with engineering, analytics, and operations teams

Responsibilities

• Own end-to-end lifecycle for critical voice self-services in Capital One Card IVR
• Translate strategy into customer-facing digital product improvements
• Collaborate with software engineers, business analysts, operations, and stakeholders to drive outcomes

Skills

Product Management

Data analysis

Cross-functional collaboration

Education

Bachelor's degree

Master's degree

Job description

Capital One is seeking a visionary Product Manager for the Card IVR team to own the end-to-end lifecycle of voice self-services, delivering low-effort experiences that empower customers to resolve needs without agent contact.

You will collaborate with Software Engineers, Analysts, and Operations to transform Capital One’s voice channel into an AI-driven, user-centric experience, aligning with the Card experience goals.