Lead Product Manager, AI-Driven Card IVR Experience

Capital One; Richmond (VA); On-site; USD 150,000 - 171,000; Full time

Job summary

Capital One is seeking a visionary Product Manager for the Card IVR team. You will own end-to-end lifecycle for critical voice self-services, building intuitive AI-driven experiences that reduce customer effort and improve first-contact resolution.

You’ll partner with engineers, analysts, operations, and stakeholders to transform Capital One’s voice channel. You’ll translate business strategy into consumer-facing digital products, drive collaboration across teams, and deliver measurable outcomes

Qualifications

• Bachelor’s or Master’s degree in a quantitative field or related field, or a Bachelor’s with 3+ years of product management experience.

Responsibilities

• Own end-to-end lifecycle for Card IVR voice self-services and drive low-effort experiences.
• Collaborate with software engineers, analysts, operations and stakeholders to transform Capital One’s voice channel.

Skills

Product Management

Stakeholder collaboration

Voice IVR

AI/NLP awareness

Data-driven decisions

Education

Quantitative degree

PM experience

Job description

Capital One is seeking a visionary Product Manager for the Card IVR team. You will own end-to-end lifecycle for critical voice self-services, building intuitive AI-driven experiences that reduce customer effort and improve first-contact resolution.

You’ll partner with engineers, analysts, operations, and stakeholders to transform Capital One’s voice channel. You’ll translate business strategy into consumer-facing digital products, drive collaboration across teams, and deliver measurable outcomes