Senior Product Manager, Growth & Customer Experience

UNAVAILABLE; Phoenix (AZ); Hybrid; USD 120,000 - 160,000; Full time

Job summary

PetSmart’s Phoenix-based Senior Product Manager will own vision, strategy, roadmap, and execution for a strategic area of the business. You’ll translate business strategy and customer needs into digital products, experiences, and capabilities delivering measurable value for pet parents and the business.

You’ll collaborate across business, product, technology, UX, data, operations, marketing, loyalty, finance, legal, and more to connect strategy with actionable priorities and products that drive

Qualifications

• 7+ years of experience in Product Management, Product Ownership, Digital Strategy, or an equivalent discipline.
• Demonstrated ability to lead complex, cross-functional initiatives spanning business and technology teams.
• Experience taking broad business opportunities or ambiguous problem spaces and translating them into clear product strategies and actionable roadmaps.
• Strong ability to influence without authority and align stakeholders across a matrixed organization.
• Excellent verbal, written, presentation, storytelling, and executive communication skills.
• Strong analytical skills with the ability to use data to assess business value, customer impact, time-to-market, and trade-offs.
• Experience with agile methodologies and modern product delivery practices.
• Experience with product discovery, lean requirements gathering, story mapping, and requirements or discovery workshops.
• Ability to work independently, navigate ambiguity, and create clarity in a fast-paced environment.
• Bias for action and willingness to roll up one’s sleeves to move work forward.
• Exceptional attention to detail and strong customer-centric planning skills.
• Collaborative spirit and demonstrated ability to build strong internal and external relationships.
• Experience working across multiple cross-functional teams within a matrixed organization.
• Experience using tools such as JIRA, Confluence, SharePoint, Miro, Figma, or similar platforms.

Responsibilities

• Define long-term product vision, strategy, and roadmap for an assigned area.
• Translate enterprise and business strategies into actionable product priorities and investments.
• Identify opportunities to drive customer engagement, loyalty, revenue growth, and operational efficiency.
• Serve as a product thought leader and strategic partner to business and technology leadership.
• Bring clarity, structure, and momentum to complex problems and evolving strategy.
• Connect initiatives into a cohesive product strategy and customer experience.
• Develop, prioritize, communicate, and manage a multi-year roadmap aligned to customer needs and business objectives.
• Balance customer value, priorities, feasibility, and time-to-market.
• Define KPIs, success metrics, and expected outcomes for product initiatives.
• Partner with technology, data, UX, analytics, operations, and delivery teams to bring products to market.
• Translate opportunities into clear requirements, stories, acceptance criteria, and delivery plans.
• Manage products through lifecycle from discovery to scaling and optimization.

Skills

Product Management

Leadership

Influence without authority

Strategic thinking

Roadmap development

Stakeholder management

Data-driven decision making

Agile methodologies

Executive communication

Cross-functional collaboration

Education

Bachelor’s degree in Business, Engineering, Digital, Analytics, Marketing, Product Management, or related field

7+ years in Product Management or equivalent

4+ years in agile product development

Tools

JIRA

Confluence

SharePoint

Miro

Figma

Job description

PetSmart’s Phoenix-based Senior Product Manager will own vision, strategy, roadmap, and execution for a strategic area of the business. You’ll translate business strategy and customer needs into digital products, experiences, and capabilities delivering measurable value for pet parents and the business.

You’ll collaborate across business, product, technology, UX, data, operations, marketing, loyalty, finance, legal, and more to connect strategy with actionable priorities and products that drive