Senior Product Manager, Global Knowledge Strategy

Amazon Inc.; Seattle (WA); On-site; USD 136,000 - 184,000; Full time

Job summary

Amazon.com Services LLC in Seattle, WA is seeking a Senior Product Manager (Non-Tech) to own the global Knowledge-Centered Service (KCS) program and shape how IT knowledge is created, governed, and scaled across Amazon. You will define the methodology, measurement, and operating model to ensure knowledge is trustworthy and AI-ready, navigating ambiguity and influencing senior leaders.

This role requires strong written and verbal communication, a track record of cross-functional impact, and the

Qualifications

• Bachelor's degree or equivalent.
• 5+ years of product or program management, product marketing, business development or technology experience.
• Experience owning/driving roadmap strategy and definition.
• Experience owning program strategy and end-to-end delivery, and communicating results to senior leadership.
• Experience using data and metrics to determine priorities, back up recommendations, and drive measurable improvements.
• Demonstrated ability to manage multiple competing priorities simultaneously.
• Demonstrated ability to influence others outside of the direct line of reporting, build cross-organizational partnerships, and advocate on behalf of the customer.
• Demonstrated ability to navigate ambiguous situations and identify and resolve blockers with minimal guidance.
• Strong written and verbal communication and organizational skills.
• Sound editorial judgment in how knowledge and content are communicated across a large, global organization.

Responsibilities

• Define and own the methodology, the measurement, and the operating model for Amazon IT knowledge governance and quality.
• Lead cross-functional collaboration with senior leaders and partner teams to adopt shared standards.
• Develop and operationalize AI-ready knowledge and content workflows.
• Communicate results to senior leadership and influence decisions across a global organization.

Skills

Product management

Program management

Data-driven decisions

Stakeholder influence

Communication

Education

Bachelor's degree or equivalent

Tools

KCS methodology

AI content workflows

Job description

Amazon.com Services LLC in Seattle, WA is seeking a Senior Product Manager (Non-Tech) to own the global Knowledge-Centered Service (KCS) program and shape how IT knowledge is created, governed, and scaled across Amazon. You will define the methodology, measurement, and operating model to ensure knowledge is trustworthy and AI-ready, navigating ambiguity and influencing senior leaders.

This role requires strong written and verbal communication, a track record of cross-functional impact, and the