Senior Product Manager - Generative AI for Connect

Amazon Development Center U.S., Inc.; Seattle (WA); On-site; USD 152,000 - 206,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Parental leave

Job summary

Amazon Development Center U.S., Inc. in Seattle seeks a senior Product Manager to lead Amazon Connect’s Workforce Acceleration capabilities, driving generative AI infused experiences and scalable, resilient systems.

You will own cross-functional initiatives, partner with Marketing and AWS teams, and guide product strategy from concept to market. You will work with data-driven decision making, own roadmaps, and mentor teams to deliver high‑impact features that improve customer interactions at

Qualifications

• 5+ years of technical product management with internet business experience.
• 5+ years of working as a Technical Product Manager experience.
• 3+ years of technical (software development, network development, IT, other related) experience.
• 7+ years of full product life cycle experience.
• 5+ years of P&L management and pricing experience.
• 5+ years of creating written docs for development of new products experience.
• 5+ years of enterprise security product experience.
• 5+ years of product management in the cloud computing technology space experience.

Responsibilities

• Define creative, high quality, and clear product roadmaps based on customer and stakeholder needs, team strategy, and vision.
• Develop detailed, crisp business requirements, and user stories that can be used to create product specifications and architecture for the capabilities offered.
• Define target customer segment, engage, and onboard initial customers, and advocate on their behalf to define product vision iteratively.
• Partner with Marketing and other AWS professional services teams to craft a go-to-market strategy to fuel the growth of customer base as well as product feature set.
• Manage prioritization and trade-offs among needs of various customer and stakeholder groups, as well as, system performance and scalability.
• Create buy-in for product vision and roadmap both internally and across key partners.
• Proactively identify and resolve issues that may impair the team’s ability to meet strategic or technical goal.
• Drive executive communications and alignment on strategy and vision.

Skills

Technical product management

Product lifecycle management

P&L management

Cloud computing

Security product experience

Education

Bachelor's degree in CS/Engineering/Math/Finance/Economics

Tools

SaaS

PaaS

LaaS

Job description

Amazon Development Center U.S., Inc. in Seattle seeks a senior Product Manager to lead Amazon Connect’s Workforce Acceleration capabilities, driving generative AI infused experiences and scalable, resilient systems.

You will own cross-functional initiatives, partner with Marketing and AWS teams, and guide product strategy from concept to market. You will work with data-driven decision making, own roadmaps, and mentor teams to deliver high‑impact features that improve customer interactions at