Senior Product Manager, AI-Powered Customer Experience

Amazon; Seattle (WA); On-site; USD 152,000 - 206,000; Full time

Job summary

Amazon Connect Customer is seeking a Sr. Product Manager to lead the agentic and runtime orchestration capabilities across AI workloads. You will own the roadmap, partner with engineering, and drive scalable, high-quality customer experiences powered by AI.

In this role you will work across teams to define strategy, influence senior leaders, and deliver products from concept through launch, prioritizing customer impact and operational excellence in a fast-paced AWS environment.

Qualifications

• Experience leading a product from concept to market.
• Experience delivering large-scale SaaS, PaaS or LaaS products end-to-end.
• Experience owning roadmap strategy and feature delivery.
• 5+ years of end-to-end Applied AI product delivery.
• 5+ years of technical product management from ideation through launch.
• Experience with agile software delivery teams.
• Project management or process improvement experience.
• 5+ years shipping AI/ML products at scale.
• Familiarity with conversational AI, LLMs, or prompt engineering.

Responsibilities

• Define product vision, roadmap, investment and experimentation based on customer goals.
• Influence senior leaders and communicate strategy and impact.
• Build roadmaps and define features to drive adoption.
• Collaborate with engineering for new capabilities and early adoption.
• Launch capabilities with product marketing and present demos.
• Deliver compelling communications to drive adoption of offerings.

Skills

Roadmap ownership

End-to-end product delivery

Technical product management

AI/ML product experience

Agile methodologies

Job description

Amazon Connect Customer is seeking a Sr. Product Manager to lead the agentic and runtime orchestration capabilities across AI workloads. You will own the roadmap, partner with engineering, and drive scalable, high-quality customer experiences powered by AI.

In this role you will work across teams to define strategy, influence senior leaders, and deliver products from concept through launch, prioritizing customer impact and operational excellence in a fast-paced AWS environment.