Senior Product Manager, Generative AI Platforms

Amazon Web Services (AWS); Seattle (WA); On-site; USD 181,000 - 245,000; Full time

Job summary

Amazon Development Center U.S., Inc. seeks a seasoned Product Manager for AWS Connect Interactive AI. You will define roadmaps, translate customer needs into actionable requirements, and collaborate across marketing, services, and engineering to scale AI-infused customer experiences.

You will lead strategic initiatives from concept to delivery, work with leadership to prioritize programs, and drive data-driven, customer-obsessed decisions while crafting resilient, high-scale systems.

Qualifications

• 7+ years of working as a Technical Product Manager.
• 5+ years of technical experience in software, networks, IT, or related fields.
• 5+ years leading AI product strategy.
• 5+ years experience in the customer experience industry or B2B SaaS.
• 5+ years experience with cloud technology.

Responsibilities

• Define creative, high quality, and clear product roadmaps based on customer and stakeholder needs, team strategy, and vision
• Develop detailed, crisp business requirements, and user stories that can be used to create product specifications and architecture for the capabilities offered
• Define target customer segment, engage, and onboard initial customers, and advocate on their behalf to define product vision iteratively
• Partner with Marketing and other AWS professional services teams to craft a go-to-market strategy to fuel the growth of customer base as well as product feature set
• Manage prioritization and trade-offs among needs of various customer and stakeholder groups, as well as, system performance and scalability.
• Create buy-in for product vision and roadmap both internally and across key partners
• Proactively identify and resolve issues that may impair the team’s ability to meet strategic or technical goal.
• Drive executive communications and alignment on strategy and vision.

Skills

AI product strategy

Cloud technology

Customer experience

Leadership

Data-driven decisions

Job description

Amazon Development Center U.S., Inc. seeks a seasoned Product Manager for AWS Connect Interactive AI. You will define roadmaps, translate customer needs into actionable requirements, and collaborate across marketing, services, and engineering to scale AI-infused customer experiences.

You will lead strategic initiatives from concept to delivery, work with leadership to prioritize programs, and drive data-driven, customer-obsessed decisions while crafting resilient, high-scale systems.