Senior Product Manager (Fraud & Identity)

Wrapbook; United States; Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

Work Remotely

IT Setup for Your Home

401K & RRSP

Stock Options

Parental Leave

Health & Benefits - customizable plans

Minimum Time Off - 3 weeks

Lifestyle Perks - monthly stipend

Job summary

Wrapbook is seeking a Senior Product Manager II to lead fraud and identity/authentication across the customer lifecycle. You will define and drive the product strategy, owning the signaling, rules, and workflow that detect, prevent, and respond to fraud while protecting identity.

You will collaborate closely with engineering, Client Ops, GRC, and Legal, acting as incident commander during fraud events and turning analysis into shipped roadmaps.

Qualifications

• Experience owning fraud/risk/identity product surfaces in a payments, fintech, or marketplace environment.
• Strong written communication and ability to create decision docs that drive shipped work.
• Hands-on collaborative style with engineers to implement scoring logic and schemas.

Responsibilities

• Define and drive the product strategy and roadmap for fraud and identity across the customer lifecycle.
• Prioritize and sequence the joint fraud + identity roadmap across dependent teams.
• Work directly with engineers on scoring logic and rules; interpret signals and discriminate useful ones.
• Write decision docs that carry clear recommendations and are acted upon.
• Act as incident commander for fraud incidents and coordinate cross-functional teams.
• Partner with Legal/GRC on KYC/AML posture and related compliance surface.

Skills

Fraud product management

Identity verification

Stakeholder management

Tools

Auth0

Job description

• We’re looking for a Senior Product Manager II to lead fraud and identity/authentication together at Wrapbook; two domains that lean on the same signals and the same underlying infrastructure, and work best under one owner
• You’ll define and drive the product strategy and roadmap for how we detect, prevent, and respond to fraud, and how we verify and protect identity, across the full customer lifecycle
• This is a hands‑on, build‑with‑engineers role, not a hand‑it‑off‑and‑wait one
• Fraud and identity also touch other teams’ domains (company setup, worker onboarding, vendor payments, and more), so you’ll work across those wherever it’s relevant, bringing your Fraud expertise to influence and orchestrate a holistic, seamless fraud and identity customer experience
• You’ll also partner with the Legal & GRC team with your solutions as you own the tech that powers Wrapbook’s KYC and AML compliance
• You’ll guide fraud operations (triage, investigation, case handling), enabling your partners in the Client Operations org
• You own the product decisions: what gets detected, prevented, and surfaced to customers, and in what order
• You’ll report to the Senior Manager of Product Management, Onboarding & Lifecycle
• Define and drive the product strategy and roadmap for fraud and identity/authentication across the customer lifecycle — from prevention to detection to response
• Prioritize and sequence the joint fraud + identity roadmap, weighing input across the teams whose backlogs it depends on
• Work directly with engineers on scoring logic and rules. Read a schema, reason about what a signal actually discriminates, and tell a good‑sounding signal from a useful one
• Turn analysis into decisions that ship. Write decision docs that carry a clear recommendation and get acted on — not a comprehensive list of options with no ranking
• Act as incident commander for fraud incidents, coordinating engineering, Client Ops, GRC, Treasury, and Security, and evolve the playbooks so others can step in
• Define and instrument the fraud and identity health metrics that matter most — spanning detection accuracy, authentication coverage, and the customer friction it creates
• Say no upward, with evidence, when a new signal, a vendor, or a broad enforcement change would spend the friction budget without reducing real risk
• Partner with Legal/GRC on the compliance‑adjacent surface your product touches (KYC/AML posture, audit walkthroughs) without taking on the compliance function itself

Benefits

• Work Remotely
• IT Setup for Your Home
• 401K & RRSP
• Stock Options
• Parental Leave
• Health & Benefits - choose from several customizable plans, including vision and dental
• Minimum Time Off - Everyone is encouraged to take at least 3 weeks off annually
• Lifestyle Perks - Wrapbook employees get a monthly stipend to treat themselves

Comfortable pushing back on senior stakeholders with evidence, rather than deferring or complying by defaultComfort working directly with engineers on scoring logic and schemas, not just briefing them and waitingAI fluency/demonstrated experience working with/building with AI; using AI to increase the speed, accuracy, and automation throughout the fraud lifecycleExperience running or co‑running incident response, with the instinct that the expensive part of fraud is the operational orchestration, not the detection buildDo you get energized by thinking like a bad actor so you can build the products that catch them? Is turning good analysis into a shipped, prioritized roadmap the thing you’re proudest of, more than the analysis itself? Then this is the role for youOwned a fraud, risk, or identity product surface at a payments, fintech, or marketplace company — not adjacent to it, owned itExcellent written communication — Wrapbook is a document‑forward, remote‑first culture, and your writing is how people experience your thinkingReal fluency in detection tradeoffs: precision vs. recall, the true cost of a false positive, and the idea of a finite friction budgetExperience in build/buy decisions around fraud platformsA track record of decision docs that got decided and turned into shipped work, not just documentedYou have payroll, payments, or other money‑movement experienceYou have any advanced financial industry certifications — CPA, CFA, CFE (Certified Fraud Examiner), etcYou have KYC/AML domain knowledge, or vendor/AP fraud experienceYou have hands‑on experience with Auth0 or a comparable identity platformYou have exposure to synthetic and AI‑generated identity fraud patternsYou love wearing a lot of hats and rolling up your sleeves to be hands‑on with solving fraud problems