Senior Product Manager – End-to-End Hardware + AI Experience

Embedding VC; Palo Alto (CA); On-site; USD 160,000 - 260,000; Full time

Job summary

LiveX AI in Palo Alto is seeking a Senior Product Manager to own the end-to-end customer experience across hardware and software. You will drive quality standards, identify gaps, and push design and engineering toward polished launches while coordinating with the CEO and founders.

The role requires 4–8 years of product management experience, startup background, and hands-on use of AI tools. On-site work in the SF Bay Area is expected.

Qualifications

• 4-8 years of product management experience with hardware-plus-software products (devices, kiosks, robotics, consumer electronics, in-venue technology).
• Early-stage startup experience owning a product end-to-end without a product team behind you.
• Proven track record of taking products from working to polished, where quality mattered more than scope.
• Product judgment for walk-up physical experiences using touch, voice, and large screens in public spaces.
• Experience with AI or conversational products and a method for measuring quality in probabilistic systems.
• Writes clear specs, acceptance criteria, and readiness checklists; uses logs, metrics, and dashboards.
• Field orientation: personally run site acceptance in stores, lobbies, or stadiums.
• Credibility with engineers and designers: able to debate tradeoffs and judge finished work.
• Hands-on use of AI tools in your own work (analysis, prototyping, writing).
• Proactive – spots gaps before others report them and drives fixes forward.
• Ownership and a clear point of view on what the product should be.
• Able to work on-site in Palo Alto; lives in or will relocate to the SF Bay Area.

Responsibilities

• Own the end-to-end experience across hardware (screen, camera, microphones, speakers, mounting, installation) and software (character, conversation, touch/voice interface, 3D content, enterprise AI agent, admin portal) as one product.
• Set experience quality standards for each journey step (approach, greeting, conversation, product display, handoff, error recovery) with measurable targets.
• Identify gaps by visiting live deployments, running walk-up tests, reviewing conversation logs and customer feedback, auditing new builds; maintain a ranked list of what is broken, rough, or missing.
• Prioritize fixes: build a sequenced roadmap and decide between fixes, polish, and new features, backed by field evidence.
• Drive design and engineering to delivery: write specs and acceptance criteria, run the product review cadence, remove blockers, hold the team to a high bar.
• Drive launch readiness for every release and customer go-live: readiness checklists, go/no-go decisions, on-site or remote acceptance, day-one monitoring, fast post-launch fixes.
• Close the loop with customers: work with sales, deployment, and customer success to turn field issues into product fixes and fixes into customer updates.
• Represent the user across all five layers of the stack.

Skills

Hardware products

AI tools usage

Field experience

Site acceptance

Technical credibility

Education

Startup experience

Tools

Telemetry dashboards

Job description

LiveX AI in Palo Alto is seeking a Senior Product Manager to own the end-to-end customer experience across hardware and software. You will drive quality standards, identify gaps, and push design and engineering toward polished launches while coordinating with the CEO and founders.

The role requires 4–8 years of product management experience, startup background, and hands-on use of AI tools. On-site work in the SF Bay Area is expected.