Senior Product Manager — Ecommerce, CRO & Payments (Equity)

Frank Darling; Georgia; On-site; USD 145,000 - 180,000; Full time

Benefits offered by this job

Equity Compensation

Insurance

401k

Paid Time Off

Disability and Life Insurance

Pre-Tax Commuter Benefits

Employee Discounts

Job summary

Frank Darling is seeking a dedicated Product Manager to own B2C ecommerce, optimize conversion rates, and oversee payments. You will shape our custom commerce platform and drive improvements across discovery, configuration, cart, checkout and showroom-related processes.

You will collaborate with the head of tech, engineers, data, finance, marketing and showroom operations to deliver measurable gains in conversions, revenue, and customer satisfaction.

Qualifications

• B2C product ownership: a record of owning an ecommerce product or a substantial purchase funnel
• CRO results: measurable improvements in conversion or purchase completion, with a clear explanation of how you assessed the result
• Payments experience: direct work with checkout, payment providers, authorization rates, refunds or chargebacks
• Analytical judgment: ability to define reliable metrics, interpret experiments and work with a data engineer to validate measurement
• Commercial understanding: ability to assess conversion gains alongside margin, payment costs, cancellations and support burden
• Technical fluency: comfort discussing APIs, integrations, data dependencies and release tradeoffs with engineers
• Delivery ownership: ability to make prioritization decisions and stay involved through launch, measurement and iteration
• High-consideration retail: jewelry, luxury, configurable products or other purchases involving a longer decision process
• Connected channels: customer journeys spanning ecommerce and physical locations
• Commerce migrations: replacing a live platform while maintaining day-to-day trading

Responsibilities

• Product roadmap: prioritize customer and business problems across discovery, ring configuration, appointments, cart, checkout and payments
• Customer insight: combine customer conversations, showroom feedback, support issues and behavioral data to identify friction
• CRO: develop hypotheses, select appropriate experiments and make rollout decisions from measured results
• Full-funnel measurement: connect website behavior to online purchases, appointment bookings, attendance and subsequent showroom sales
• Payments experience: improve payment completion, deposits, balance payments, refunds and recovery from failed payments
• Provider evaluation: assess payment and financing options with finance, including cost, approval rates, fraud and operational effort
• Delivery: write clear requirements and acceptance criteria, resolve scope decisions and coordinate business acceptance testing
• Migration readiness: define essential launch capabilities, sequence releases and coordinate staff readiness with operations

Skills

B2C product ownership

CRO results

Payments experience

Analytical judgment

Commercial understanding

Technical fluency

Delivery ownership

High-consideration retail

Connected channels

Commerce migrations

Job description

Frank Darling is seeking a dedicated Product Manager to own B2C ecommerce, optimize conversion rates, and oversee payments. You will shape our custom commerce platform and drive improvements across discovery, configuration, cart, checkout and showroom-related processes.

You will collaborate with the head of tech, engineers, data, finance, marketing and showroom operations to deliver measurable gains in conversions, revenue, and customer satisfaction.