Senior Product Manager - Downstream Software

Intuitive; Sunnyvale (CA); On-site; USD 130,000 - 180,000; Full time

Job summary

Intuitive in Sunnyvale, CA is seeking a Downstream Product Manager to drive development, launch, and sustaining of robotic software tools across franchises and geographies.

You will lead cross-functional teams, define launch requirements, forecast product performance, and translate customer needs into practical roadmaps, while ensuring regulatory and quality expectations are met.

Qualifications

• Experience in product management methodology and healthcare/medical devices.
• Strong communication, organization, and technical skills with attention to detail.
• Ability to evangelize big-picture storytelling to stakeholders.
• Experience launching and sustaining software in medical devices.

Responsibilities

• Lead product launch and sustaining efforts for next generation software and hardware-based robotic capabilities.
• Define feature updates and next-generation capabilities aligned with customer needs.
• Coordinate cross-functional teams to execute product rollout, including pricing and launch timing.
• Track project status from vision to engineering specifications.
• Serve as single point of contact for launch requirements and go-to-market execution.
• Collaborate with manufacturing and operations for SIOP and forecast SKUs.

Skills

Product management

Project management

Software development

Product launches

Sustaining engineering

Job description

Job Description

Primary Function of Position

Product Managers play a critical role in Ion's success by empowering teams across technical and commercial functions to bring life-changing tools to our customers and patients. As a Downstream Product Manager, you will drive the development, launch, and sustaining of cutting-edge robotic software products from launch to end-of-life. Working across multiple product franchises in multiple geographies, and in collaboration with cross-functional stakeholders across Product Operations, Development, and Commercial functions, you will ensure that new products meet the needs of our valued customers, and you will provide strategic input on future product and portfolio development.

The ideal candidate for this role must have excellent communication, organization, and technical skills. A high attention to detail and the ability to evangelize big-picture storytelling to key stakeholders, while serving as the central point-of-contact for downstream product development, launch, and sustaining workstreams is key. Expertise in product management methodology, project management methodology, software development, product launches, and sustaining engineering within healthcare/medical devices is a plus. This role will report to the Group Product Manager of software.

Essential Job Duties

NextGen Product Launch and Sustaining

• Lead product launch and sustaining efforts across cross-functional technical and commercial stakeholders for next generation software and hardware-based surgical robotics capabilities

• Propose product feature updates and next-generation capabilities aligned with customer needs and company’s long-term targets

• Lead cross-functional team to ensure execution of a smooth product rollout process, including product launch, inclusive of: Product Pricing, Product introduction timing, product phase in/phase out, Training Plan

• Communicate, coordinate, and track project status at various levels of detail, ranging from big picture vision through engineering technical specifications

• Ensure execution of a smooth product rollout process, primarily in the United States but also global product launches when needed

• Serve as the single point of contact and liaison to develop, communicate, and resolve key launch requirements, customer needs, and go-to-market execution plans

Downstream Product Management:

• Understand external customers’ (i.e. clinicians/KOLs, reprocessing teams, hospitals and payors) and internal customers’ (i.e. Field Sales, Customer Support, Field Engineering and Services) needs to identify and develop in-market and product development solutions.

• Lead Product Management in the SIOP process (Sales, Inventory, Operations Planning) process, working closely with manufacturing and operations, forecasting SKUs

• Proactively identify product/field risks and lead resolution by developing solutions and execution plans

• Measure product success by monitoring product adoption and measuring customer satisfaction

• Monitor and prioritize product quality issues for the product roadmap. Work with cross-functional teams to resolve product issues and critical customer issues

• Manage downstream partnership efforts with development partners, coordinate key technical workstreams for on-going roadmap development

Business Analysis and Competitive Landscape:

• Define appropriate product launch and performance metrics to drive decisions on overall product lifecycle, supplier volume renegotiations, and pricing decisions

• Identify opportunities for product improvements by analyzing product return data and complaints information

• Serve as conduit between field and product management team by providing real-time insights from the customer and field-based teams

• Understand competitive, emerging, and complimentary technology, its impact on Intuitive’s Endoluminal product lines, and go-to-market strategy

• Conduct qualitative and quantitative market research to inform go-to-market strategy, pricing, and product positioning