Senior Product Manager/Director

firsthand Health; United States; Sur place; USD 140 000 - 190 000; Plein temps

Avantages offerts par ce poste

Equity

Performance bonus

Health, dental, vision and mental well

401(k) with company match

Parental leave (16 weeks)

Paid vacation accrual

Résumé du poste

firsthand Health is seeking a Senior Product Manager/Director to own data and software as products that serve community teams, individuals, health plans and providers. You will align care models with the platform, partnering with Engineering, Data, Clinical and Operations to deliver tools that fit real-world workflows.

You will define long-range roadmaps, build predictive decision-support capabilities, and translate research into concrete priorities, specs and acceptance criteria while guiding

Qualifications

• 7+ years of product management experience
• Ownership of product strategy through roadmap, delivery and iteration
• Strong grounding in design thinking, discovery, prioritization and agile delivery
• Experience collaborating with engineers, data scientists, and non-technical stakeholders
• Experience with data products, analytics, or data platforms
• Experience with AI- or ML-enabled features
• Strong analytical skills with data-driven decision making
• Ability to design or improve operating models, service models, or workflows

Responsabilités

• Define vision, strategy and multi-year roadmap for software platforms and data products
• Prioritize initiatives using evidence, sizing and strategic fit
• Create business cases and success metrics, report to leadership
• Treat data as a product to support outreach, risk spotting and decision making
• Translate research and goals into priorities, specs and acceptance criteria
• Lead discovery and delivery with engineering and stakeholders from framing to launch
• Design workflows and features to fit care delivery models and fieldwork
• Pilot changes, measure success, and decide what to scale or stop
• Lead continuous discovery with users through interviews and usability testing
• Apply modern product methods and OKRs to guide outcomes
• Use data to measure adoption, outcomes and value

Connaissances

Product management

Data products

Analytics

AI/ML features

Communication

Description du poste

firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health.

firsthand's team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI.

We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.

About the role

The Senior Product Manager/Director owns how data and the software around it becomes useful, for our community teams, for our individuals, and for the health plan and provider partners who rely on our results. This person will treat our care model as a product, data as a product, and our technology solutions as a product - each interdependent and reinforcing each other in delivering the right care, to the right individual, at the right time.

You’ll work with Engineering, Data, Clinical, Community teams and Operations to build software that fits how the work really happens. You’ll also help shape the care model the platform supports, because the best tools and the best care model are designed together.

Software and Data

• Help to define vision, strategy and multi-year roadmap for the software platforms and AI and data products, tied to business outcomes and customer value.
• Make clear prioritization and investment tradeoffs across competing initiatives, using evidence, opportunity sizing and strategic fit.
• Build business cases and success metrics for each initiative, and report progress to senior leadership.
• Treat data as a product: build predictive and decision-support tools from our care data that help community teams prioritize outreach, spot risk early, and make better day-to-day decisions.
• Translate user research, operational data, and business goals into clear priorities, specs, and acceptance criteria
• Lead discovery and delivery with Engineering and Stakeholders, from problem framing through launch and iteration
• Work with Clinical, Operations, Community Teams and the Executive Team to design, test, and refine how firsthand delivers care: who reaches out, how often, how trust is built, and how individuals move from first contact to ongoing support
• Translate the care model into workflows, roles, and product features, and make sure software supports the way care is delivered
• Pilot model changes in the field, set clear success measures, and use results to decide what to scale, change, or stop

Human-centered product discovery and delivery

• Lead continuous discovery with users: interviews, observation, journey mapping, usability testing and rapid prototyping.
• Turn user insight into validated problem statements and solutions before committing engineering capacity.
• Apply modern product methods, design thinking, outcome-based roadmaps, OKRs, agile, lean experimentation
• Use quantitative and qualitative data to measure adoption, outcomes and value, and to decide when to iterate, scale or stop.

What you’ll bring

• 7+ years of product management experience (10+ for Director), including software products used by real teams day to day
• A track record of owning a product from strategy through roadmap, delivery, and iteration
• A strong grounding in core product methods, including design thinking, discovery, prioritization frameworks, and agile delivery
• Experience working closely with engineers, designers, data scientists, and non-technical stakeholders
• Experience with data products, analytics, or data platforms
• Experience with AI- or ML-enabled features
• Strong analytical skills: you use data to set goals, make decisions, and explain them
• Experience designing or improving an operating model, service model, or workflow alongside the people who run it
• Excellent written and verbal communication. You can write a clear spec for engineers and a clear update for a CEO
• Care about the people we serve, and the humility to learn from the people who do the work

Nice to have

• Healthcare, behavioral health, or health plan experience
• Experience with HIPAA, HITRUST, or other healthcare data compliance
• Experience with healthcare data standards (FHIR, HL7, claims data)
• Experience with care management, CRM, or field-operations software
• Experience in a startup or high-growth environment
• Experience with data governance and responsible-AI frameworks
• Direct work with C-suite executives and external partners

We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you.

Benefits
Our full-time compensation package includes a base salary, equity, and performance bonus potential, supported by comprehensive health, dental, vision, and mental wellness coverage. We offer a 401(k) with company match and 16 weeks of paid parental leave for both parents. In your first year, you will accrue 120 hours of vacation annually (4.62 hours per pay period), which steps up to 160 hours annually (6.15 hours per pay period) after one year—all within a welcoming, inclusive culture.

Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law.

Unfortunately, we are not able to offer sponsorship at this time.

firsthand Health will only contact candidates from email addresses ending in @ firsthandcares.com . Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.

We use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in firsthand Health’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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