Manager, Community Behavioral Health

firsthand Health; Spokane (WA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid parental leave

Vacation accrual 120 hours first year,

Equity and performance bonus potential

Job summary

firsthand Health, based in Spokane, WA, is seeking a Manager, Community Operations to lead market-level community teams of peers, social workers, and clinicians delivering person-centric care.

You will recruit, coach, and supervise staff, translate strategy into daily operations, and partner with leadership to expand local presence and referral networks with CMHCs and health systems. A strong multidisciplinary background and startup experience are valued.

Qualifications

• Minimum five years' experience in a healthcare-focused business leading community-based teams.
• Minimum of three years direct supervisory experience managing peer recovery specialists or similar staff.
• Experience in multidisciplinary settings and early-stage startups preferred.
• Valid driver's license and ability to operate a vehicle.

Responsibilities

• Lead, motivate, and inspire community teams of peers, social workers, and clinicians.
• Oversee recruitment and performance of community-based staff.
• Ensure execution of operational and strategic plans amid evolving business needs.
• Collaborate with Senior Director, Operations to expand local presence and referrals.
• Coach staff to hit OKRs and communicate progress and pain points to stakeholders.
• Drive integrated care by coordinating across multidisciplinary teams.

Skills

Interpersonal skills

Communication

Organizational skills

Project management

Problem solving

Leadership

Supervisory experience

Adaptability

Community experience

Collaborative mindset

Tools

Google Workspace

Slack

CRM software

Job description

firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health.

firsthand's team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI.

We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.

Manager, Community Operations

The Manager, Community Operations is responsible for the operation of firsthand’s market-level community-based staff, ensuring consistent, scalable, person-centric approaches by thecommunity teams across the market. The Manager, Community Operations ensures firsthand’s teams are effective in outreach, trust-building, engagement, benefits navigation, and clinical review for engaged individuals. This is a supervisory role with direct responsibility for hiring andoversight of team performance.

The Manager, Community Operations must be able to work in the community, meeting individuals where they are, and be comfortable working in non-traditional settings and unstructured environments. Experience supervising peer recovery specialists and/or community behavioral health staff is preferred.

Job Specifics

As Manager, Community Operations, you will:

• Lead, motivate, and inspire community teams of peers, social workers, and clinicians deeply dedicated to firsthand’s mission
• Be accountable for the success of the Community Team and engage in the coordinationactivities of community-based team members - Includes direct supervision of communityteam members
• Ensure the seamless execution of firsthand’s operational and strategic plans, includingadapting practices as the business evolves
• Work with Senior Director, Operations) to expand firsthand’s local community presence and referral network with best-in-class CMHCs, FQHCs, health systems, and other localcare providers
• Support the management of individual and team performance to OKRs, effectively coaching community-based staff
• Communicate key information, progress, and pain points to both internal staff and external partners
• Lead recruitment of community-based staff in collaboration with the People team
• Collaborate with the People Team and Learning and Development team to manage thedevelopment, coaching, training, and performance of community-based staff
• Collaborate across multidisciplinary teams, including clinicians, operations, and support staff, to drive integrated care and improve service delivery.

You will be a good fit if you have:

• Exceptional interpersonal and communication skills, especially in working collaboratively with community-based staff and local providers
• Excellent organizational, project management, and problem-solving skills, with a team-focused and continuous improvement orientation
• Strong management and supervisory skills, including organizing and leading initiatives
• Ability to be flexible and adaptable to changing strategies and needs for firsthand, its staff, and its members
• Openness in sharing best practices and challenges with operational leadership team
• Direct community experience working with individuals living with SMI
• Proficiency with Google Office suite, Slack, and Client Relationship Management (CRM) programs

The experience you bring to this role includes:

Required:

• Minimum five years' experience in a healthcare-focused business (preferably leading community-based teams)
• Minimum of three years of direct supervisory experience (managing certified peerrecovery specialists or similar staff with lived experience) - making hiring decisions,
  managing team member performance, etc.
• Experience working in a multidisciplinary setting, leveraging diverse expertise to provide holistic care
• Experience in an early-stage startup is strongly preferred
• Ability to operate a vehicle, including a driver’s license that is active and in good standing;must be eligible to drive under Company insurance policy

Base salary range: $100,000 — $100,000 USD

We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you.

Benefits

Our full-time compensation package includes a base salary, equity, and performance bonus potential, supported by comprehensive health, dental, vision, and mental wellness coverage. We offer a 401(k) with company match and 16 weeks of paid parental leave for both parents. In your first year, you will accrue 120 hours of vacation annually (4.62 hours per pay period), which steps up to 160 hours annually (6.15 hours per pay period) after one year—all within a welcoming, inclusive culture.

Vaccination Policy

Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law.

New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed.

Unfortunately, we are not able to offer sponsorship at this time.

firsthand Health will only contact candidates from email addresses ending in @firsthandcares.com. Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.