Senior Product Manager, Digital Experience & AI (Hybrid)

Security-Benefit-; Topeka (KS); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

33 days PTO including holidays

Parental leave

Medical, dental & vision insurance

401(k) with company match

Education assistance

Job summary

Security Benefit is seeking a Senior Product Manager to own the digital and service experience roadmap across self-service and Call Center initiatives. You will drive cross-functional collaboration with Tech Leads, Platform Leads, and Compliance to shape AI-enabled solutions that improve NPS, CSAT, and resolution metrics.

You will lead planning and coordination for multi-team initiatives, including the Experience Service Center, while partnering with Distribution and administration to deliver

Qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, or related field.
• 5+ years as a Product Manager or in a relevant role with ownership of complex product areas.
• Experience with annuity products and/or Call Center/Contact Center service operations.
• Strong understanding of digital self-service and service channel design principles.
• Experience working across technology environments with Tech Leads, Platform Leads, and Business Analysts.

Responsibilities

• Own product strategy and roadmap for digital and service experience across self-service and Call Center.
• Oversee advisor-facing service experiences and cockpit journeys with Distribution.
• Lead prioritization decisions balancing business value, compliance, risk, and technical feasibility.
• Coordinate with Tech Leads, Platform Leads, and Compliance on AI and design boundaries.
• Drive KPI/OKR frameworks (NPS, CSAT, First Contact Resolution, digital containment).
• Collaborate across teams to align roadmaps and dependencies for multi-team initiatives.
• Establish Experience Service Center bridging business strategy and technology delivery.

Skills

Cross-functional collaboration

Product management

AI familiarity

Data-driven decision making

Stakeholder management

Education

Bachelor's degree in Business/IS/CS

Tools

OKR systems

Job description

Security Benefit is seeking a Senior Product Manager to own the digital and service experience roadmap across self-service and Call Center initiatives. You will drive cross-functional collaboration with Tech Leads, Platform Leads, and Compliance to shape AI-enabled solutions that improve NPS, CSAT, and resolution metrics.

You will lead planning and coordination for multi-team initiatives, including the Experience Service Center, while partnering with Distribution and administration to deliver