Senior Product Manager, Delivery

ezCater; United States; Hybrid; USD 161,000 - 213,000; Full time

Benefits offered by this job

Market competitive salary

Stock options

12 paid holidays

Flexible PTO

401K with ezCater match

Health/dental/vision

Long-term disability

Mental health resources

Remote-hybrid Boston or home

Autonomy and responsibility

Collaborative team culture

Employee meal program

Job summary

ezCater is the #1 food tech platform for workplaces in the US. The Senior Product Manager will own the ezCater Delivery roadmap, partnering with Design, Research, Engineering, Data, ML/AI and PMs to create a best-in-class delivery experience for customers, restaurant partners, drivers, and internal teams.

You will travel to Boston quarterly for planning and reviews and will own metrics to define success; the role offers a collaborative, high-impact environment with opportunities to shape a

Qualifications

• 5+ years of product management experience, ideally with marketplace experience or delivery logistics.
• Experience designing and implementing solutions focused on delivery or logistics.
• Proven experience innovating on behalf of customers. You're not just about maintaining the status quo - you strive to understand what customers truly need and find creative solutions.
• Deep analytic ability, comfort working with and manipulating data, building hypotheses to inform innovative solutions.
• Strong teamwork and collaboration skills; you’re happy spending much of your day collaborating with team members in different functional areas.
• Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable.

Responsibilities

• Drive the vision and develop a roadmap for a delivery platform for our restaurant and delivery partners.
• Develop internal tools to ensure our team can effectively monitor and manage delivery partners
• Tell a compelling story using research and data to evangelize the roadmap and vision.
• Build deep empathy for ezCater users and become their biggest champion.
• Lead product initiatives and work collaboratively across a cross-functional team including Design, Research, Engineering, Data Analysis, ML/AI and other Product Managers to define, prioritize, and build new functionalities and improved user experiences.
• Continuously identify areas for innovation and improvement, and implement strategies to keep us ahead, ensuring our marketplace delivers an unparalleled user experience.
• Create and monitor the ongoing metrics that measure and define success.
• Travel to Boston quarterly for planning and business reviews
• Have fun building impactful software with awesome people.

Skills

Marketplace experience

Delivery logistics

Customer-centric innovation

Data analysis

Cross-functional collaboration

Travel flexibility

Job description

ezCater is the #1 food tech platform for workplaces in the US. The company makes it easy for any organization to manage its food needs and order from over 125,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from employee meal programs to one-off meetings, all backed by 24/7 service and business-grade reliability. For restaurant partners, ezCater helps grow their business by bringing them new high-value customers and large orders. The Product Management team is looking for an experienced Senior Product Manager to focus on the ezCater Delivery platform. In this position, you will build a best-in-class delivery experience for our customers, restaurant partners, drivers, and internal team members that enables them to deliver food for work on-time and in-full. You will partner with the engineering, user experience design, and research teams to develop tools for our restaurant and delivery partners that enables them to effectively and efficiently deliver ezCater orders. You will ensure that our restaurant and delivery partners have the technology that they need to create a great customer experience.

What You’ll Do:

Drive the vision and develop a roadmap for a delivery platform for our restaurant and delivery partners. Develop internal tools to ensure our team can effectively monitor and manage delivery partners Tell a compelling story using research and data to evangelize the roadmap and vision. Build deep empathy for ezCater users and become their biggest champion. Lead product initiatives and work collaboratively across a cross-functional team including Design, Research, Engineering, Data Analysis, ML/AI and other Product Managers to define, prioritize, and build new functionalities and improved user experiences. Continuously identify areas for innovation and improvement, and implement strategies to keep us ahead, ensuring our marketplace delivers an unparalleled user experience. Create and monitor the ongoing metrics that measure and define success. Travel to Boston quarterly for planning and business reviews Have fun building impactful software with awesome people.

What You Have:

• 5+ years of product management experience, ideally with marketplace experience or delivery logistics.
• Experience designing and implementing solutions focused on delivery or logistics.
• Proven experience innovating on behalf of customers. You're not just about maintaining the status quo - you strive to understand what customers truly need and find creative solutions.
• Deep analytic ability, comfort working with and manipulating data, building hypotheses to inform innovative solutions.
• Strong teamwork and collaboration skills; you’re happy spending much of your day collaborating with team members in different functional areas.
• Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable.

The national total target cash compensation range for this position, including base salary and bonus target, is $161,000 - $213,000 annually.* *Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

ezCater does not sponsor applicants for work visas or legal permanent residence.

What You’ll Get from Us:

You’ll get a terrifically compelling experience in an innovative, high performing environment. You’ll get to work with engaged and passionate colleagues on challenging and impactful projects. You will have opportunities to grow in your career, and work in a place that values work/life harmony. Oh, and you’ll get all this:

• Market competitive salary
• Stock options that you’ll help make worth a lot
• 12 paid holidays
• flexible PTO
• 401K with ezCater match
• health/dental/FSA
• long-term disability insurance
• mental health and family planning resources
• remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office
• a tremendous amount of responsibility and autonomy
• wicked awesome co-workers
• employee meal program (and many more goodies) when you’re in our office
• knowing that you helped transform the food for work space

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.

Following a conditional offer of employment, ezCater may require a background check.

For information on how ezCater collects and uses job applicants' personal information, please visit our Job Applicant Privacy Policy.