Senior Product Manager – Data-Driven & AI Initiatives

PayPal; Chicago (IL); Hybrid; USD 131,000 - 194,000; Full time

Benefits offered by this job

Hybrid work model

Competitive compensation

Comprehensive benefits

Job summary

PayPal is seeking a data-driven Product Manager to translate customer insights into actionable product requirements, working with data scientists, designers and researchers to uncover opportunities within a regulated, AI-enabled context.

You will lead sprint planning, monitor profitability, and shape a multi-year platform roadmap while collaborating with Risk, Legal, Compliance, Operations and Engineering to align goals and governance.

Qualifications

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination.
• Experience designing and launching conversational AI products in customer-facing contexts.
• Hands-on experience with agentic AI systems and orchestration frameworks.
• Experience leading transitions to automation with change management.
• Ability to define and measure conversational performance metrics.
• Experience with experimentation (A/B testing) to improve outcomes.
• Strong grasp of collections regulations and related product controls.
• Experience building compliance into AI-driven interactions.
• Technical fluency with APIs, event-driven architectures and decisioning engines.
• Experience managing integrations with servicing platforms and payment providers.
• Ability to build a multi-year platform roadmap and influence senior stakeholders.
• Excellent written and verbal communication.

Responsibilities

• Uses data to build insights on product or platform requirements aligned with the shared vision.
• Gathers customer insights to input to product requirements and informs design.
• Analyzes research, market data and usability studies for data-driven decisions.
• Monitors product profitability measures, including budget.
• Lead sprint planning, daily standups and retrospectives to drive execution.
• Interfaces with Product and Technology leadership as needed.
• Collaborates with content developers, data scientists, product designers and UX researchers.

Skills

Data analysis

Sprint planning

Cross-functional collaboration

Executive communication

Regulatory knowledge

AI/ML concepts

Education

Bachelor's degree

Tools

APIs

Versioning

Decision engines

LLM integration

Job description

PayPal is seeking a data-driven Product Manager to translate customer insights into actionable product requirements, working with data scientists, designers and researchers to uncover opportunities within a regulated, AI-enabled context.

You will lead sprint planning, monitor profitability, and shape a multi-year platform roadmap while collaborating with Risk, Legal, Compliance, Operations and Engineering to align goals and governance.