Senior Product Manager, CX & Payments Platform

Government Employees Insurance Company

Maryland

On-site

USD 140,000 - 230,000

Full time

14 days+

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Job summary

GEICO is seeking a CX-focused Principal Product Manager to lead strategy, development, and scaling of our next-generation payments platform. This role will own high-impact initiatives across card, ACH, digital experiences, fraud/compliance, and emerging payment technologies, driving end-to-end product vision and execution.

Product Manager with deep expertise in payments and billing experience to help shape how millions of customers pay for and manage their insurance.

Qualifications

Bachelor’s degree required; MBA or equivalent preferred.
12+ years of product management experience in complex software with CX focus.
Experience in insurance, financial services, payments platform, or ecommerce.
Experience with card/bank payments, APMs, and payment lifecycles.

Responsibilities

Lead product discovery through user research, journey mapping, usability testing, and CX validation.
Define and prioritize the product roadmap based on customer pain points and business outcomes.
Collaborate with design and marketing to craft customer journeys and communications across channels.
Work with engineering to implement AI-driven CX solutions.
Ensure payment experiences meet regulatory and security standards while remaining customer-friendly.