CX-Driven Principal Product Manager, Payments Platform

GEICO

Seattle (WA)

On-site

USD 140,000 - 230,000

Full time

14 days+

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Job summary

GEICO is seeking a CX-focused Principal Product Manager to lead the strategy, development, and scaling of a next-generation payments platform across card, ACH, and digital experiences. The role emphasizes end-to-end product vision, customer-first design, and collaboration with CX, engineering, data, legal, and treasury to drive secure and intuitive payment journeys.

The ideal candidate has 12+ years in product management with payments ecosystem experience, strong CX analytics, and the ability to

Qualifications

Bachelor’s degree required.
12+ years in Product Management with a strong CX focus.
Experience in payments ecosystems (Card and bank payments).

Responsibilities

Lead product discovery through user research, journey mapping, usability testing, and CX validation.
Define and prioritize the product roadmap based on customer pain points and business outcomes.
Partner with design and marketing to craft high-quality customer journeys and communications across channels.
Collaborate with engineering to implement AI-driven CX solutions to modernize the experience.
Work with compliance, legal, and risk to ensure payment experiences meet regulatory standards.
Use data and experimentation to improve payment success, abandonment, and CSAT metrics.
Advocate for a customer-first mindset across stakeholders while aligning to scale goals.
Communicate clearly through PRDs, flows, roadmaps, and executive updates.