Senior Product Manager, Customer Portals & E‑Commerce

Concord USA; King of Prussia (PA); Hybrid; USD 90,000 - 117,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

HSA Contributions

Flexible Spending Accounts

Disability Insurance

Life and AD&D Insurance

Employee Assistance Program (EAP)

401(k) Retirement Savings with match

Career Growth Opportunities

Team Engagement Activities

Job summary

Concord USA in King of Prussia, PA seeks a Commercial Applications Product Manager to own customer-facing commercial applications, including external portals and Salesforce integrations. The role collaborates with customers and internal teams to translate needs into clear requirements and to drive delivery.

You will work on-site at least 3 days per week, shaping the product roadmap, driving adoption of self-service tools, and coordinating with Salesforce and cross-functional stakeholders to

Qualifications

• Senior-level product management experience with customer-facing apps.
• Ability to translate customer feedback into clear requirements and user stories.
• Experience collaborating with customers and internal teams to deliver features.

Responsibilities

• Own the roadmap and backlog for customer-facing commercial apps, including portals.
• Gather customer needs, validate priorities, and translate into actionable specs.
• Partner with Salesforce and other teams to ensure integrated, cohesive tools.
• Track progress, report status, and manage risks with stakeholders.
• Drive adoption of self-service tools and measure customer impact.

Skills

Product management

Roadmap ownership

Stakeholder management

Customer discovery

Requirements gathering

Tools

Salesforce

CRM platforms

Job description

Concord USA in King of Prussia, PA seeks a Commercial Applications Product Manager to own customer-facing commercial applications, including external portals and Salesforce integrations. The role collaborates with customers and internal teams to translate needs into clear requirements and to drive delivery.

You will work on-site at least 3 days per week, shaping the product roadmap, driving adoption of self-service tools, and coordinating with Salesforce and cross-functional stakeholders to