Senior Product Manager - Customer Experience

Aires; Pittsburgh (Allegheny County); Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

401K match

Hybrid work environment

Job summary

Aires, a leader in relocation management, seeks a Senior Product Manager - Customer Experience to bridge product strategy with real-world client adoption. The role embeds within client delivery, feedback loops, and cross-functional agile product improvement.

You will drive operational data into roadmaps, collaborate with R&D, architecture, UX, and engineering to refine Epics and User Stories, and optimize deployment cycles. This is a hybrid Pittsburgh-based role offering growth opportunities.

Qualifications

• Education as listed: Bachelor's degree in business, IT, engineering, or relevant technology.
• 7+ years of ownership in enterprise technology implementation, tech consulting, or product management within an agile framework (SAFe preferred).
• Experience in global workforce mobility, corporate relocation tech, financial systems operations, or HRIS platforms.
• Comfort discussing integration designs, APIs, data pipelines, and workflow automation without an engineering degree.
• Proficiency with agile product lifecycle tracking tools: Jira, Confluence, Monday.com, MS Office.
• SAFe Product Owner/Product Manager certification is highly preferred.
• Experience with low-code/no-code tools, scripting, or AI-enabled workflow optimization.

Responsibilities

• Own end-to-end operational delivery of standalone enterprise tech deployments from discovery to go-live.
• Serve as the primary contact for corporate accounts during complex configurations and project milestones.
• Create repeatable onboarding playbooks to help clients transition to Aires software ecosystems.
• Develop baselines, dashboards, and metrics to monitor deployment cycle times for leadership.

Skills

Critical thinking

Project management

Attention to detail

Team collaboration

Adaptability

Education

Bachelor's degree in business, IT, engineering, or relevant technology

Tools

Jira

Confluence

Monday.com

Job description

Aires (www.aires.com) has been providing best-in-class relocation management services for over 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.

Aires' Innovative Technologies team is creating solutions that mobilize the modern workforce. Our technology enables our customer services teams, our clients, and their employees, as well as our partners to deliver exceptional, industry-leading service.

We Have...

• An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility
• A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98%
• A high internal promotion rate and long-tenured employees, highlighting our commitment to career growth and development
• A comprehensive benefit package, including a 401K match
• Hybrid work environment - relocation assistance is not provided.

An excellent career opportunity is currently available for a Senior Product Manager - Customer Experience reporting to the Aires Pittsburgh, PA (Robinson Township) office.

As Aires continue to accelerate the commercialization of our internal and client-facing digital mobility tools, a critical gap exists between core product strategy and real-world customer adoption. The Senior Product Manager - Customer Experience is an operational technology leader who bridges the gap between engineering execution, standalone enterprise implementations, and the proactive voice of our clients.

This role features an intentional 40 / 30 / 30-time allocation split designed to ensure that this leader is structurally embedded within hands-on client delivery, continuous feedback optimization, and cross-functional agile product enhancement. Each operational pillar reinforces the others: active execution surfaces deep usability insights, which directly dictate backlog and roadmap refinement priorities.

You might be right for this role if:

• You're a critical thinker, willing to listen carefully, unafraid to ask probing questions, have a knack for attention to details and able to identify the end user needs and articulate to the technical team
• You thrive in a fast-paced environment, comfortable managing multiple initiatives, capable of consistently achieving results on time, to spec, within budget, able to prioritize and execute tasks under pressure
• You're always learning, seeking to expand your knowledge of the business, process, people, and technology
• You are consistent and process oriented, understanding that this approach is what sets up both you and your documentation up for success throughout the lifecycle of a product
• You love working in a team-oriented collaborative environment

Position Responsibilities:

Technology Operations & Implementation (40% Time Split)

• Own the end-to-end operational delivery of standalone enterprise technology deployments, directing the customer journey from initial discovery through custom configuration, testing, and go-live deployment.
• Act as the dedicated primary point of contact for corporate accounts during complex configurations, managing deployment schedules, technical dependencies, operational risks, and key project milestones under pressure.
• Standardize and execute repeatable customer onboarding playbooks to guarantee corporate clients and partners successfully transition to Aires software ecosystems.
• Establish implementation baseline data, progress metrics, and visibility dashboards to monitor product deployment cycle times for senior leadership evaluation.

Voice of the Customer & Operational Adoption (30% Time Split)

• Facilitate proactive feedback channels with client accounts to build a comprehensive view of operational workflow barriers, system gaps, and usability limitations.
• Serve as an authoritative customer proxy inside the technology group, translating client feedback, system errors, and process friction into structured product enhancement tickets.
• Formulate data-driven strategy models to drive user adoption, maximizing software usage maturity and account retention across all modern platform components.
• Coordinate directly with post-production support and account teams to validate that software upgrades consistently resolve targeted user persona pain points.

Product Execution & Agile Management (30% Time Split)

• Command an active seat at the table during Product Roadmap sessions, Business Reviews, and SAFe ceremonies to inject concrete operational data into upstream planning.
• Collaborate side-by-side with R&D, Solution Architecture, UX Design, and Engineering groups to refine Epics, Features, and User Stories, ensuring technical specs align perfectly with user field realities.
• Streamline product execution processes across cross-functional units to eliminate implementation bottlenecks and shorten deployment cycles.
• Manage multi-system interdependencies (including integrations across HRIS, finance platforms, and legacy operational frameworks) to ensure production updates deliver seamlessly.

Candidates must be legally authorized to work in the United States. This position is not eligible for current or future visa sponsorship.

Candidate Requirements & Qualifications

• Education: Bachelor's degree in business, Information Technology, Engineering, or relevant technology discipline.
• Experience: 7+ years of verified ownership in enterprise technology implementation, tech consulting, or product management within an agile software framework (SAFe experience preferred).
• Domain Expertise: Experience in global workforce mobility, corporate relocation tech, financial systems operations, or HRIS platforms.
• Technical Literacy: Comfortable auditing and discussing complex integration designs, API application, data pipelines, and workflow automation without needing an engineering degree.
• Tool Proficiency: Mastery of agile product lifecycle tracking frameworks, including expert use of Jira, Confluence, Monday.com, and MS Office.
• Preferred Certifications: Certified SAFe 6.0 Product Owner/Product Manager (PO/PM) is highly preferred.
• AI & Automation Mindset: Practical experience or exposure to using low-code/no-code platforms, scripting tools, or AI-enabled digital agents to optimize workflows and validate operational data integrity.

American International Relocation Solutions, LLC. provides equal opportunity to all persons through policies and practices to recruit, hire, train, and promote, in all job classifications, based on merit and qualifications without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, or any other protected characteristic. Aires will not discriminate against persons because of their disability, including disabled veterans. Aires is committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job-related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply, please contact us at [e-mail].