Senior Product Manager, Cross-Channel Service Tech

Amazon Inc.; Seattle (WA); On-site; USD 151,000 - 205,000; Full time

Job summary

Amazon Inc. is seeking a Sr. Product Manager - Tech to own and scale the product that keeps customer service experiences consistent across channels and stores.

You will define the vision, partner with engineering on scalable integration solutions, and use data to measure customer experiences at a global level. You will lead cross-functional collaboration with content, operations, and product teams, balancing speed and quality while driving adoption of new tools and analytical capabilities to

Qualifications

• Bachelor's degree required.
• Experience owning/driving roadmap strategy and definition.
• Experience with feature delivery and tradeoffs of a product.
• Experience contributing to engineering discussions around technology decisions and strategy related to a product.
• Experience managing technical products or online services.
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning.
• Experience in building and driving adoption of new tools.
• Experience in using analytical tools, such as Tableau, Qlikview, QuickSight.

Responsibilities

• Own the product vision and roadmap for the system that keeps customer service experiences consistent across all channels and stores.
• Design and deliver automated solutions that ensure service updates are reflected accurately and quickly across customer experiences.
• Define technical requirements and partner with engineering to build scalable, reliable integration solutions.
• Establish monitoring and reporting to measure experience consistency, detect gaps, and prioritize improvements.
• Partner with content, operations, and product teams to define standards and requirements for cross-channel alignment.
• Manage trade-offs between speed of deployment and quality of customer experience across channels.

Skills

Roadmap strategy

Feature delivery

Engineering collaboration

Executive prioritization

Stakeholder advocacy

Education

Bachelor's degree

Tools

Tableau

Qlikview

QuickSight

Job description

Amazon Inc. is seeking a Sr. Product Manager - Tech to own and scale the product that keeps customer service experiences consistent across channels and stores.

You will define the vision, partner with engineering on scalable integration solutions, and use data to measure customer experiences at a global level. You will lead cross-functional collaboration with content, operations, and product teams, balancing speed and quality while driving adoption of new tools and analytical capabilities to