Senior Product Manager, AI-Driven Merchant Payments

JPMorganChase; New York (NY); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorganChase is seeking a Senior Product Manager on the Merchant Insights AI Transformation team to own the vision and roadmap for AI-enabled merchant services at enterprise scale. You will partner with business, data science, and engineering to turn insights into tangible client value.

This hands‑on leadership role requires strong analytics, cross‑functional collaboration, and a proven ability to deliver on time and within budget.

Qualifications

• 5+ years of experience in product management or a relevant domain
• Advanced knowledge of the product development life cycle, design, and data analytics
• Experience with Jira, Figma, Copilot or similar tools; mastery of Powerpoint (for now) and Excel.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Strong understanding of analytics methodologies and technologies
• Experience with Risk & Controls processes
• Passion for data-driven innovation and problem-solving
• Exceptional communication and collaboration skills to drive team success and stakeholder engagement
• Able to balance ownership mindset with collaborative approach to ideation and delivery

Responsibilities

• Operate as a hands-on leader and partner with stakeholders across business, data science, and engineering to unlock value by leveraging AI to transform Merchant Services and deliver prioritized capabilities
• Help define prioritization across a diverse portfolio of products and stakeholders with data science and product leads
• Drive cross-team delivery commitments, dependency tracking, and risk/issue resolution to meet deadlines and quality targets
• Manage a portfolio of initiatives across multiple products, balancing competing interests and business-line needs
• Manage and mentor a team of product Associates for career growth and delivery
• Analyze, track, and evaluate product metrics balancing time, cost, and quality across the full product life cycle
• Collaborate with engineering to define requirements, epics, and user stories that bring products to life
• Build strong stakeholder relationships that foster alignment around analytics strategies and roadmaps
• Partner across the organization to uncover opportunities where data and AI can elevate the payments experience for clients

Skills

Product lifecycle

Data analytics

Leadership

Stakeholder management

AI experience

Communication

Collaboration

Tools

Jira

Figma

Copilot

PowerPoint

Excel

Job description

JPMorganChase is seeking a Senior Product Manager on the Merchant Insights AI Transformation team to own the vision and roadmap for AI-enabled merchant services at enterprise scale. You will partner with business, data science, and engineering to turn insights into tangible client value.

This hands‑on leadership role requires strong analytics, cross‑functional collaboration, and a proven ability to deliver on time and within budget.