Senior Product Manager, AI-Driven Enterprise Tools

Wolters Kluwer; Chicago (IL); Hybrid; USD 128,000 - 195,000; Full time

Job summary

Wolters Kluwer is seeking a Product Manager for the CLC Registered agent and Service of Process product to translate complex customer needs into scalable, high-quality solutions. You will partner with engineering, business stakeholders, and customers to prioritize capabilities and drive measurable value.

The role emphasizes AI acceleration, cross-functional collaboration, and agile delivery, with hybrid work and a focus on East Coast hours.

Qualifications

• 5+ years of experience in product management, technical product ownership, or software development within enterprise environments or related fields
• Bachelor’s degree from an accredited institution or equivalent practical experience
• Ability to work US East Coast hours
• Proven ability to operate in distributed, matrixed organizations with strong cross-functional collaboration
• Experience applying AI and automation in product development to enhance requirements definition, accelerate delivery, or enable intelligent product capabilities
• Strong verbal and written communication skills
• Demonstrated experience working in Agile/Scrum teams, driving delivery from concept through release
• Proficiency with software development and product analytics tools (e.g., Jira, Confluence, Google Analytics, or similar)
• Preferred: Experience working with service operations/workflows, customer interactions, and/or scalable platforms

Responsibilities

• Own products end-to-end: Lead the lifecycle of product capabilities from customer discovery and ideation through delivery, launch, adoption, and continuous improvement
• Champion the customer: Represent the voice of the customer by incorporating customer feedback, market insights, usage data, and business needs into product decisions and prioritization
• Leverage AI to accelerate outcomes: Utilize AI and automation to improve discovery, requirements definition, decision-making, product capabilities, and delivery efficiency
• Drive product strategy and execution: Own and prioritize product backlogs, balancing customer value, strategic objectives, delivery commitments, and business impact
• Partner on requirements and design: Collaborate with Business Analysts, UX, and stakeholders to translate customer and business needs into clear requirements, user stories, and acceptance criteria
• Lead agile delivery: Work closely with engineering teams through sprint planning, backlog refinement, and execution to deliver high-quality, predictable outcomes
• Validate and launch solutions: Ensure completed work meets customer expectations, business objectives, and quality standards; support successful releases and adoption
• Measure impact: Track KPIs, customer outcomes, adoption metrics, and delivery performance to continuously improve products and inform future priorities
• Provide technical leadership: Serve as a product and domain expert in customer, partner, vendor, and integration discussions
• Drive cross-functional alignment: Partner with Technology, PMO, Operations, Sales, Service, and Go-to-Market teams to align priorities, manage dependencies, and ensure successful execution

Skills

Product management

Technical product ownership

Software development

Cross-functional collaboration

Agile/Scrum

Education

Bachelor’s degree

Tools

Jira

Confluence

Google Analytics

Job description

Wolters Kluwer is seeking a Product Manager for the CLC Registered agent and Service of Process product to translate complex customer needs into scalable, high-quality solutions. You will partner with engineering, business stakeholders, and customers to prioritize capabilities and drive measurable value.

The role emphasizes AI acceleration, cross-functional collaboration, and agile delivery, with hybrid work and a focus on East Coast hours.