Senior Product Manager, AI-Driven CX Tools

Coinbase; Charlotte (NC); Hybrid; USD 162,333 - 198,407; Full time

Job summary

Coinbase is seeking a Senior Product Manager for its Enterprise Applications & Architecture team to oversee product strategy and execution of customer experience (CX) and AI tooling. Based in Charlotte, NC, you will drive impactful features that enhance support tools, leveraging automation and AI to improve customer interactions.

This role demands a skilled product manager with 5+ years of experience in internal tools and a strong background in AI/ML capabilities. The position offers a competitive salary and a commitment to a diverse workplace.

Qualifications

• 5+ years of product management experience with impactful internal tools.
• Ability to leverage AI/ML capabilities for user problems.
• Experience managing multiple product portfolios.
• Engagement with engineering on system design.

Responsibilities

• Own the product roadmap for CX and AI tooling.
• Drive identification of high-impact problems in CX.
• Build AI-integrated features for support specialists.
• Define and own success metrics across the portfolio.
• Execute cross-functional delivery with various teams.

Skills

Product management

AI/ML capabilities

Cross-functional collaboration

User engagement

Job description

Coinbase is seeking a Senior Product Manager for its Enterprise Applications & Architecture team to oversee product strategy and execution of customer experience (CX) and AI tooling. Based in Charlotte, NC, you will drive impactful features that enhance support tools, leveraging automation and AI to improve customer interactions.

This role demands a skilled product manager with 5+ years of experience in internal tools and a strong background in AI/ML capabilities. The position offers a competitive salary and a commitment to a diverse workplace.