Senior PM: AI CX Tooling for Enterprise Ops

Coinbase; Charlotte (NC); On-site; USD 162,333 - 198,407; Full time

Benefits offered by this job

Equity eligibility

Bonus eligibility

Comprehensive benefits (medical, dental, vision, 401(k))

Job summary

Coinbase is seeking a Senior Product Manager for their Enterprise Applications & Architecture team in the Greater Charlotte, NC area. You will be responsible for overseeing product strategy related to customer experience (CX) and AI tools, ensuring they meet the needs of both internal specialists and external customers.

The ideal candidate has over 5 years of product management experience with a proven track record in shipping impactful tools, leveraging AI/ML capabilities, and working across complex, cross-functional environments. Coinbase offers a salary of $180,370, along with potential equity and benefits.

Qualifications

• 5+ years of product management experience in impactful internal tools.
• Experience leveraging AI/ML capabilities to solve user problems.
• Track record of managing multiple product features effectively.

Responsibilities

• Own the product roadmap for CX and AI tooling.
• Drive identification of high-impact problems and translate them into solutions.
• Build AI-integrated features with necessary human oversight.
• Partner with CX to understand user needs and feedback.
• Define success metrics and use data for prioritization.
• Ensure seamless integration of CX tooling across platforms.

Skills

Product management experience

AI/ML capabilities

Operational tooling

Portfolio management

System design engagement

Generative AI utilization

Job description

Coinbase is seeking a Senior Product Manager for their Enterprise Applications & Architecture team in the Greater Charlotte, NC area. You will be responsible for overseeing product strategy related to customer experience (CX) and AI tools, ensuring they meet the needs of both internal specialists and external customers.

The ideal candidate has over 5 years of product management experience with a proven track record in shipping impactful tools, leveraging AI/ML capabilities, and working across complex, cross-functional environments. Coinbase offers a salary of $180,370, along with potential equity and benefits.