Senior Product Manager - AI-Driven Back-Office Servicing

Capital One; Richmond (VA); On-site; USD 183,000 - 208,000; Full time

Job summary

Capital One is seeking a Senior Product Manager to lead SCRA and Specialty Operations domains. You will guide two product managers, shape multi-year roadmaps, and drive AI-driven automation across back-office servicing, improving customer and agent experiences.

Collaboration with Risk, Legal, and Compliance is essential to scale compliant solutions. You will partner with multiple tech teams to deliver end-to-end servicing improvements on our enterprise platforms, ensuring governance and a

Qualifications

• Experience translating business strategy into consumer-facing digital products.
• Strong people and cross-functional leadership skills.
• Ability to align regulatory and risk requirements with product goals.

Responsibilities

• Lead two product managers and own back-office servicing roadmaps.
• Set multi-year plan to automate operations using AI and cloud data.
• Own end-to-end customer and agent experiences for regulatory programs.
• Collaborate with Risk, Legal, Compliance and Operations to ensure governance.
• Drive automation to replace manual tasks and free agents for higher-value work.
• Deliver user-centric servicing experiences on enterprise platforms.

Skills

Product management

Leadership

Regulatory programs

AI-driven automation

Education

Bachelor's or Master’s in quantitative field or Business/Marketing

Bachelor's + 4 years PM experience

Job description

Capital One is seeking a Senior Product Manager to lead SCRA and Specialty Operations domains. You will guide two product managers, shape multi-year roadmaps, and drive AI-driven automation across back-office servicing, improving customer and agent experiences.

Collaboration with Risk, Legal, and Compliance is essential to scale compliant solutions. You will partner with multiple tech teams to deliver end-to-end servicing improvements on our enterprise platforms, ensuring governance and a