Senior Product Manager - AI-Driven Back-Office Servicing

Capital One; New York (NY); On-site; USD 219,000 - 250,000; Full time

Job summary

Capital One seeks a Senior Manager to lead Product Management for Back Office Servicing Experiences. You will set the strategy for SCRA and Specialty Operations, and mentor two product managers to deliver AI-driven automation across risk, legal, and operations support.

You’ll shepherd multi-year roadmaps to transform back-office workflows, craft customer and agent experiences, and ensure scalable, compliant solutions that reduce manual work and improve servicing outcomes.

Qualifications

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• .
• Experience translating business strategy and analysis into consumer-facing digital products.

Responsibilities

• Lead and grow two product managers owning back-office servicing workflows.
• Set and deliver a multi-year roadmap to automate back-office operations using AI and cloud data.
• Own the end-to-end customer and agent experience for regulatory and specialty programs, expanding SCRA across lines of business.
• Partner with Risk, Legal, Compliance, and Operations for compliant, well-governed experiences.
• Replace manual agent tasks with intelligent automation to free agents for higher-value work.
• Configure and ship user-centric servicing experiences on existing enterprise platforms.

Skills

Product Management

Leadership

Cross-functional collaboration

Regulatory knowledge

Stakeholder management

Education

Bachelor's or Master’s in a quantitative field

Bachelor’s in Business or Marketing

Tools

AI platforms

Cloud data platforms

Regulatory systems

Job description

Capital One seeks a Senior Manager to lead Product Management for Back Office Servicing Experiences. You will set the strategy for SCRA and Specialty Operations, and mentor two product managers to deliver AI-driven automation across risk, legal, and operations support.

You’ll shepherd multi-year roadmaps to transform back-office workflows, craft customer and agent experiences, and ensure scalable, compliant solutions that reduce manual work and improve servicing outcomes.