Senior Product Manager, Card Platform & AI Servicing

Capital One National Association; New York (NY); On-site; USD 219,000 - 249,900; Full time

Job summary

Capital One National Association seeks a Senior Manager to lead product strategy for US Card Core Platforms & Servicing. You will drive customer-centric, data-driven roadmaps across Fraud, Recoveries, Collections, and Digital Servicing, partnering with engineering and analytics teams to scale AI-enabled servicing solutions.

The role emphasizes transformational leadership, cross-functional collaboration, and mentorship of a high-performing product team to accelerate business value.

Qualifications

• Bachelor's or Master's degree in a quantitative field (Statistics, Economics, Analytics, CS, etc.).
• Bachelor's degree with 4+ years of Product Management experience.

Responsibilities

• Lead human-centered product discovery and align stakeholders around complex problems.
• Own end-to-end product roadmaps and measure financial impact with KPIs.
• Collaborate with engineering to influence scalable, secure platform architecture.
• Coach and retain top product talent and drive transformational leadership.

Skills

Product management

Stakeholder collaboration

Leadership

Data-driven decision making

Education

Bachelor's degree in a quantitative field

Master’s degree in a quantitative field

Bachelor's degree in Business or Marketing

Job description

Capital One National Association seeks a Senior Manager to lead product strategy for US Card Core Platforms & Servicing. You will drive customer-centric, data-driven roadmaps across Fraud, Recoveries, Collections, and Digital Servicing, partnering with engineering and analytics teams to scale AI-enabled servicing solutions.

The role emphasizes transformational leadership, cross-functional collaboration, and mentorship of a high-performing product team to accelerate business value.