Senior Product Manager - AI-Driven After-Sales & Service

Ford Motor Company; Dearborn (MI); Hybrid; USD 116,000 - 218,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Vehicle discount program

Parental leave

Job summary

Ford Energy is seeking a Sr. Product Manager to lead after-sales service and support tooling for their battery energy storage products. You will shape the roadmap, guide deployment of agentic AI, and collaborate with software, data science, UX, and analytics teams across the ownership lifecycle.

You will orchestrate cross-functional delivery, grounding decisions in field research and financial outcomes, and drive adoption with measurable business impact.

Qualifications

• 10+ years of progressive growth and experience leading Product Management in large scale environment
• 5+ years of experience leading digital product development or AI-enabled products from planning through launch
• 3+ years building systems where AI operates autonomously and reliable

Responsibilities

• Own discovery and business-case development for service and support tooling initiatives, grounding the roadmap in field research and outcomes
• Identify where agentic AI can improve service processes and lead pilot-to-production deployment
• Analyze service case data and workflows to reduce time-to-resolution and cost-to-serve
• Translate product vision into clear definitions and requirements with cross-functional teams
• Define and track metrics to demonstrate business and customer impact for service products

Skills

Product management

AI/ML

Leadership

Communication

Data analysis

Cross-functional collaboration

Customer focus

Education

HS Diploma or equivalent

Bachelor's Degree in Business/Engineering/HCI or related

MBA (preferred)

Tools

Salesforce Service Cloud

Job description

Ford Energy is seeking a Sr. Product Manager to lead after-sales service and support tooling for their battery energy storage products. You will shape the roadmap, guide deployment of agentic AI, and collaborate with software, data science, UX, and analytics teams across the ownership lifecycle.

You will orchestrate cross-functional delivery, grounding decisions in field research and financial outcomes, and drive adoption with measurable business impact.