Senior Product Manager, After-Sales AI & Service Enablement

Ford; Dearborn (MI); Hybrid; USD 116,000 - 218,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Parental leave

Vehicle discount

Job summary

Ford Energy seeks a Sr. Product Manager to lead after-sales service and support tooling across ownership lifecycle. You will define roadmaps, partner with engineering, data science, UX, and analytics teams, and lead deployment of agentic AI to speed answers and cut costs.

The role emphasizes ownership of 0-to-1 product development, field service workflows, and measurable impact, with a hybrid on-site requirement in the United States.

Qualifications

• 10+ years of progressive growth and experience leading Product Management in large scale environment.
• 5+ years of experience leading digital product development or AI enable products from planning through launch.
• 3+ years building systems where AI operates autonomously and demonstrates reliability.
• 3+ years of product management ownership from discovery to MVP and scaling.
• 1+ years shipping AI/ML enabled product features or strong understanding of LLM-based systems.

Responsibilities

• Own discovery and business-case development for service and support tooling initiatives.
• Identify where agentic AI can improve service processes and lead pilots to production.
• Collate analyses of service data to find bottlenecks and reduce time-to-resolution.
• Translate product vision into clear definitions and collaborate with cross-functional teams.
• Implement AI feedback loops to monitor customer feedback and drive improvements.
• Define metrics to demonstrate business and customer impact for service products.

Skills

Product management

AI product experience

Stakeholder leadership

Data-driven decisions

Cross-functional teams

Communication

Education

HS Diploma or equivalent

Tools

Salesforce Service Cloud

Job description

Ford Energy seeks a Sr. Product Manager to lead after-sales service and support tooling across ownership lifecycle. You will define roadmaps, partner with engineering, data science, UX, and analytics teams, and lead deployment of agentic AI to speed answers and cut costs.

The role emphasizes ownership of 0-to-1 product development, field service workflows, and measurable impact, with a hybrid on-site requirement in the United States.