Senior Product Manager: AI, Automation & Ops Leader

Guarantors Technology Service Inc; New York (NY); Vor Ort; USD 190.000 - 215.000; Vollzeit

Benefits dieser Stelle

Health Savings Account (HSA)

FSA (Health & Dependent Care)

401(k) with company match

Generous PTO & paid holidays

Paid parental leave

Disability insurance (short & long‑/

Company sponsored disability

Zusammenfassung

TheGuarantors is seeking a Senior Product Manager in New York to partner with operations, underwriting, design, engineering, and finance. You will own key product surfaces and workflows across renters, landlords, and internal operations, applying AI to streamline processes and reduce manual work.

Ideal candidates will own roadmaps end-to-end, drive customer experience improvements, and measure impact on cycle times, touches, and errors.

Qualifikationen

• 8+ years in product management, with end-to-end ownership and metrics impact.
• Ability to translate complex processes into product requirements with operations teams.
• Strong cross-functional stakeholder management across operations, engineering, and business teams.
• Customer focus with ability to improve landlord and renter experience.
• Practical understanding of AI and automation in workflows.
• Excellent written and verbal communication with executives and partners.

Aufgaben

• Own the product roadmap end to end for your area across renter, landlord, and internal operations experiences.
• Map and redesign manual workflows with operations and underwriting teams.
• Lead AI and automation rollout including vendor evaluation.
• Drive customer experience outcomes through process improvements.
• Define and track metrics like cycle time, touches, error rates, and CSAT.
• Collaborate with cross-functional stakeholders including vendors.

Kenntnisse

Product management

Cross-functional collaboration

AI/automation experience

Stakeholder management

Customer focus

Process discovery

Jobbeschreibung

TheGuarantors is seeking a Senior Product Manager in New York to partner with operations, underwriting, design, engineering, and finance. You will own key product surfaces and workflows across renters, landlords, and internal operations, applying AI to streamline processes and reduce manual work.

Ideal candidates will own roadmaps end-to-end, drive customer experience improvements, and measure impact on cycle times, touches, and errors.