Sr. Product Manager

Guarantors Technology Service Inc; New York (NY); On-site; USD 190,000 - 215,000; Full time

Benefits offered by this job

Health Savings Account (HSA)

FSA (Health & Dependent Care)

401(k) with company match

Generous PTO & paid holidays

Paid parental leave

Disability insurance (short & long‑/

Company sponsored disability

Job summary

TheGuarantors is seeking a Senior Product Manager in New York to partner with operations, underwriting, design, engineering, and finance. You will own key product surfaces and workflows across renters, landlords, and internal operations, applying AI to streamline processes and reduce manual work.

Ideal candidates will own roadmaps end-to-end, drive customer experience improvements, and measure impact on cycle times, touches, and errors.

Qualifications

• 8+ years in product management, with end-to-end ownership and metrics impact.
• Ability to translate complex processes into product requirements with operations teams.
• Strong cross-functional stakeholder management across operations, engineering, and business teams.
• Customer focus with ability to improve landlord and renter experience.
• Practical understanding of AI and automation in workflows.
• Excellent written and verbal communication with executives and partners.

Responsibilities

• Own the product roadmap end to end for your area across renter, landlord, and internal operations experiences.
• Map and redesign manual workflows with operations and underwriting teams.
• Lead AI and automation rollout including vendor evaluation.
• Drive customer experience outcomes through process improvements.
• Define and track metrics like cycle time, touches, error rates, and CSAT.
• Collaborate with cross-functional stakeholders including vendors.

Skills

Product management

Cross-functional collaboration

AI/automation experience

Stakeholder management

Customer focus

Process discovery

Job description

TheGuarantors is a fintech company helping multifamily owners and operators mitigate leasing risk while expanding access for renters. With a deep understanding of owner, operator, and renter needs, we believe renters deserve better access to the home of their choice and operators deserve greater protection and growth opportunities. That’s why we’re leveraging our real estate expertise and using AI-driven renter underwriting to help operators qualify renters faster while mitigating the financial risk of renter default. With $7B+ in lease value protected, we work with 9 of the country’s top 10 operators, are the #1 lease guarantee provider nationwide, and have consistently been named one of Inc. 5000’s fastest-growing companies, Forbes’ Best Startup Employers, Deloitte’s Technology Fast 500.

TheGuarantors is looking for a Senior Product Manager to partner with our operations teams to improve manual processes and build the best experience for landlords and renters.

As a Senior PM, you will own meaningful product surfaces and the workflows behind them across renters, landlords, and internal operations. You will collaborate with operations, underwriting, design, engineering, finance, and customer success to improve the product experience, streamline operations, and apply AI and automation where they make the biggest difference.

This is an ideal role for a strong product manager who is excited to take ownership, comfortable operating in ambiguity, close to customers and operators, rigorous with data, and eager to apply AI to real operational problems.

The Role

This is a senior individual contributor role reporting to the Head of Product. The Senior PM will own the roadmap for their product area end to end, working across operations, underwriting, engineering, and vendors to improve how TG operates.

This role is for you if you want:

• Operational problems to solve: Many of TG's core workflows still rely on manual workflows. You will define how they should work and build the products that make it happen.
• Applied AI: You will apply AI and automation on manual, operational workflows to streamline processes.
• Meaningful impact: What you build will directly shape how quickly deals close, how efficiently TG scales, and how landlords and renters experience our products.

What You'll Own

• Product roadmap: strategy, discovery, requirements, and delivery for your product area across renter, landlord, and internal operations experiences.
• Operational process discovery and improvement: mapping manual workflows with operations and underwriting teams and redesigning them end to end.
• AI and automation implementation: leading the rollout of AI solutions, including vendor evaluation, requirements, and how people and automated tools work together.
• Customer experience outcomes: connecting process improvements to faster, more reliable experiences for landlords and renters.
• Metrics ownership: defining and tracking success across cycle time, manual touches, error rates, and customer satisfaction.
• Cross-functional stakeholder management spanning operations, underwriting, engineering, finance, and external vendors.

What We’re Looking For

Required

• 8+ years in product management, with a track record of owning products end to end and shipping work that moved key business metrics.
• Proven ability to translate complex operational processes into product requirements, including direct experience conducting process discovery with operations teams.
• Strong cross-functional stakeholder management, with a track record of aligning operations, engineering, and business teams around shared outcomes.
• A strong customer focus, with the ability to connect internal process improvements to a better landlord and renter experience.
• Practical understanding of where AI and automation work well and where they do not.
• Excellent written and verbal communication, including with executive stakeholders and external partners.

Preferred

• Hands‑on experience shipping an AI or LLM-based product or agent into production.
• Background in insurance, insuretech, or a highly regulated fintech environment, especially underwriting or risk workflows.
• Experience in residential real estate or proptech.
• PM experience with process automation or workflow tooling (e.g., Decagon).
• Experience in a PE-backed or high‑growth scaling environment.
• Opportunities to make an impact within a fast growing company
• Health savings account with employer contribution
• Flexible spending accounts (healthcare, dependent care, commuter)
• 401(k)
• Generous PTO and paid holidays
• Paid parental leave
• Company sponsored short and long term disability

The base salary range is between $190,000 - $215,000 annually.

Base salary does not include other forms of compensation or benefits. Final offer amounts are determined by multiple factors, including prior experience, expertise, location and current market data and may vary from the range above.

TheGuarantors is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive environment for all.