Senior Product Manager, Agentic AI Platform - Remote

Duck Creek Technologies; Sacramento (CA); Hybrid; USD 132,000 - 189,000; Full time

Benefits offered by this job

Flexible work environment

Medical, dental, vision insurance

401(k) with match

Job summary

Duck Creek Technologies is seeking a Senior Manager, Product Management for the Agentic AI Platform. You will own roadmap execution, translate AI strategy into concrete requirements, and work with Engineering, Data Science, Security, Legal, and Customer Success to deliver scalable AI capabilities across Duck Creek products.

The role emphasizes governance, explainability, and measurable outcomes, balancing innovation with reliability.

Qualifications

• Bachelor’s degree or equivalent in CS, IS, Eng, Data Science, Insurance, PM, or related field.
• 6+ years of technical product management, platform services, AI product management, infrastructure management, PaaS, or related roles.
• Experience owning complex product capabilities that require alignment across product teams, engineering teams, architects, data teams, security teams, customer-facing teams, and business stakeholders.
• Experience with AI, machine learning, generative AI, agentic AI, automation platforms, workflow systems, data platforms, integration platforms, or enterprise application platforms.

Responsibilities

• Own roadmap execution and product requirements for major capabilities within Duck Creek’s Agentic AI Platform, including agent orchestration, lifecycle management, governance, observability, and platform scalability.
• Translate AI platform, agentic workflow, data, and architecture problems into epics, features, use cases, requirements, and user stories that support measurable business and customer value.
• Partner with Engineering and Architecture to define scalable platform patterns for creating, deploying, coordinating, monitoring, evaluating, versioning, and retiring AI agents.
• Define reusable agentic platform capabilities, including agent templates, tool and API access, agent registry, prompt and instruction management, task orchestration, human-in-the-loop controls, escalation, fallback, and approval patterns.
• Partner with semantic data, data orchestration, AI, and product teams to support agent grounding in approved insurance context, including core system data, business rules, documents, configurations, metadata, and knowledge sources.
• Establish product requirements for AI assurance capabilities, including explainability, traceability, audit logs, model lineage, evaluation, guardrails, access controls, security, compliance, and responsible AI governance.
• Measure adoption, reliability, safety, and business impact of assigned Agentic AI Platform capabilities, including time to value, agent performance, task completion rates, human override rates, output quality, latency, cost, audit coverage, and customer value delivered.
• Prioritize roadmap items and backlog decisions within assigned scope, balancing customer value, technical complexity, security, compliance, operational readiness, and delivery capacity.
• Partner with Product and Engineering leaders to recommend roadmap trade-offs, sequencing decisions, and platform investments based on data, customer needs, technical feasibility, and risk.
• Collaborate with Customer Success, Professional Services, and customer stakeholders to understand implementation needs, adoption barriers, operational requirements, and measurable value outcomes.
• Communicate complex AI platform decisions in clear business and technical terms for product, customer-facing, technical, and leadership stakeholders.
• Monitor emerging agentic AI, AI governance, observability, orchestration, and platform technology trends to inform assigned roadmap recommendations and product requirements.

Skills

AI Platform Mgmt

Cross-functional collaboration

Product management

AI governance

Education

Bachelor's degree or higher

Job description

Duck Creek Technologies is seeking a Senior Manager, Product Management for the Agentic AI Platform. You will own roadmap execution, translate AI strategy into concrete requirements, and work with Engineering, Data Science, Security, Legal, and Customer Success to deliver scalable AI capabilities across Duck Creek products.

The role emphasizes governance, explainability, and measurable outcomes, balancing innovation with reliability.