Senior Product Manager, Account Experience & Growth

Habitat For Humanity Of Durham; Durham (NC); Vor Ort; USD 120.000 - 180.000; Vollzeit

Zusammenfassung

Fidelity is seeking a Product Manager for Core Experiences to define and deliver customer-focused digital journeys. You will lead discovery across web and native experiences, build a strategic backlog, and shape the product roadmap while balancing customer value with business needs.

You will synthesize data, influence senior stakeholders, and partner with engineering, design, and operations to drive impactful results in a complex, matrixed environment.

Qualifikationen

• 8+ years of Product Management experience.
• Experience leading product discovery, strategic planning, or innovation initiatives.
• Proven track record shaping digital products across web and native mobile.
• Strong knowledge of discovery methodologies, customer research, and opportunity assessment.
• Ability to develop product strategies and influence executives.
• Experience operating in complex, matrixed organizations.

Aufgaben

• Lead discovery efforts across web and native digital experiences to identify customer needs, business opportunities, and market trends.
• Establish repeatable frameworks for idea evaluation, opportunity sizing, hypothesis validation, and investment recommendations.
• Maintain a strategic backlog of product opportunities informed by customer insights, data analysis, and competitive intelligence.
• Develop approved ideas into briefs with problem statements, learning agenda, and customer use cases.
• Own the strategic product roadmap, aligning customer needs, business priorities, and technology investments.
• Evaluate alternative solutions and facilitate prioritization decisions, balancing customer value, business impact, and feasibility.
• Develop processes, governance, and artifacts for roadmap planning and portfolio management.
• Leverage quantitative and qualitative data to uncover trends, validate opportunities, and build business cases.
• Synthesize insights from Product, Engineering, Design, Customer Experience, Marketing, and Operations teams.
• Influence stakeholders and senior leaders through strong communication, negotiation, and evidence-based recommendations.

Kenntnisse

Product management

Product discovery

Strategic planning

Digital products

Customer research

Journey mapping

Executive influence

Matrixed organizations

Jobbeschreibung

Fidelity is seeking a Product Manager for Core Experiences to define and deliver customer-focused digital journeys. You will lead discovery across web and native experiences, build a strategic backlog, and shape the product roadmap while balancing customer value with business needs.

You will synthesize data, influence senior stakeholders, and partner with engineering, design, and operations to drive impactful results in a complex, matrixed environment.