Senior Product Leader, Mobility Operations

Hyundai Capital; Irvine (CA); Hybrid; USD 160,000 - 220,000; Full time

Benefits offered by this job

Hybrid flexibility

Vehicle allowance & discounts

Health coverage

HSA contributions

401(k) with match

Life and disability insurance

Wellbeing resources

Leadership programs

Volunteer time off

Job summary

Hyundai Capital America seeks a Sr. Manager, Product Management to lead Mobility Operations strategy, roadmaps, and delivery across Collections, Customer Service, End of Term, and Remarketing.

You will coach product teams, coordinate with Operations, Digital, Data, and Technology to improve customer experience and operational performance, and translate business needs into measurable outcomes.

Qualifications

• Minimum 8 years of progressive experience in product management, CX, DX, or digital platforms.
• Minimum 3 years supervisory experience.
• Experience owning strategy and outcomes, designing and optimizing engagement programs across dealer experiences.
• Experience in Agile/Scrum environments.
• Knowledge of CRM platforms, workflow automation, data integration, personalization, and analytics.

Responsibilities

• Lead product strategy, roadmaps, and delivery for Mobility Operations.
• Translate business needs into product priorities and scalable solutions.
• Oversee product ownership for Mobility Operations apps and capabilities.
• Collaborate with Technology, Data, Digital, and delivery teams to monitor scope, risks, and dependencies.
• Define KPIs and drive continuous improvement with analytics.
• Mentor and develop team members for effective collaboration and growth.

Skills

Product management

Customer experience

Digital platforms

Agile/Scrum

Team leadership

Stakeholder management

Education

Bachelor's degree or equivalent

Advanced degree preferred

Product management certification preferred

Tools

CRM platforms

Workflow automation

Data integration

Analytics tools

Job description

Hyundai Capital America seeks a Sr. Manager, Product Management to lead Mobility Operations strategy, roadmaps, and delivery across Collections, Customer Service, End of Term, and Remarketing.

You will coach product teams, coordinate with Operations, Digital, Data, and Technology to improve customer experience and operational performance, and translate business needs into measurable outcomes.