Servicing & Loyalty Strategy Lead — Hybrid

Taleo; Plano (TX); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid work model

Vehicle allowance

Comprehensive health coverage

401(k) with company match

Life and disability insurance

Wellbeing resources

Leadership programs

Paid Volunteer Time Off

Job summary

Hyundai Capital America is seeking a Servicing & Loyalty Strategy Manager to lead strategic initiatives for Customer Service and Lease-End operations. The role focuses on customer segmentation, call routing, and contact center technologies to improve service quality and efficiency.

You will analyze business needs, develop recommendations, and coordinate with business, technology, operations, and vendor stakeholders to execute impactful solutions in a fast-paced environment.

Qualifications

• Bachelor’s degree or equivalent required.
• 5-7+ years in customer service strategy, contact center ops, or related initiatives.
• Experience leading cross-functional projects or strategic initiatives.

Responsibilities

• Coordinate with internal teams, vendors, and OEM contact center counterparts to implement customer service and lease-end initiatives.
• Develop business cases for strategic contact center initiatives and obtain committee alignment.
• Contribute to contact center roadmaps by analyzing needs and identifying improvements.

Skills

Project leadership

Cross-functional collaboration

Data analysis

SQL

Excel

Tableau

Customer experience

Stakeholder management

Process optimization

Education

Bachelor’s degree or equivalent

Tools

SQL

Excel

Tableau

Job description

Hyundai Capital America is seeking a Servicing & Loyalty Strategy Manager to lead strategic initiatives for Customer Service and Lease-End operations. The role focuses on customer segmentation, call routing, and contact center technologies to improve service quality and efficiency.

You will analyze business needs, develop recommendations, and coordinate with business, technology, operations, and vendor stakeholders to execute impactful solutions in a fast-paced environment.