Senior Product Manager, Mobility Operations (Hybrid)

Taleo; Irvine (CA); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid flexibility – 4 days in office,

Vehicle allowance

Health coverage

HSA contributions

401(k) with company match

Life and disability insurance

Wellbeing resources

Leadership programs

Volunteer Time Off

Job summary

Hyundai Capital America in Irvine, California, seeks a Sr. Manager, Product Management for Mobility Operations to lead strategy, roadmaps, and delivery across Collections, Customer Service, End of Term, and Remarketing.

You will translate business and customer needs into pri orities, mentor a product team, and partner with Operations, Digital, Data & Analytics, and Technology to improve customer experience, drive performance, and enable scalable solutions.

Qualifications

• Minimum 8 years of progressive experience in product management, CX, DX, or digital platforms.
• Minimum 3 years supervisory experience.
• Proven experience owning strategy and outcomes, designing and optimizing engagement or lifecycle programs across dealer experiences.
• Experience working in a product-based organization and Agile/Scrum environment.
• Experience leading teams or complex cross-functional initiatives.
• Advanced knowledge of product management, roadmap development, product lifecycle practices, and digital platforms.
• Knowledge of customer journeys and operational processes across Collections, Customer Service, End of Term, and Remarketing.
• Ability to translate business and customer needs into product priorities, requirements, and measurable outcomes.

Responsibilities

• Product Strategy & Roadmap: Develop and manage product strategies and multi-year roadmaps aligning with priorities.
• Product Ownership and Delivery Oversight: Oversee product ownership for Mobility Operations applications and capabilities; guide requirements and data needs.
• Program and Feature Development: Lead development across Collections, Customer Service, End of Term, and Remarketing with defined objectives and KPIs.
• Performance and Continuous Improvement: Define KPIs and use analytics to drive roadmap adjustments.
• People Leadership: Lead, mentor, and develop team members for effective collaboration and growth.

Skills

Product management

CX/DX

Leadership

Agile/Scrum

Cross-functional teamwork

Stakeholder management

Data analytics

CRM platforms

Customer journeys

Education

Bachelor’s degree in Business Administration, Marketing, Computer Science, Information Systems, or related field

Advanced degree or product management certification

Tools

CRM platforms

Job description

Hyundai Capital America in Irvine, California, seeks a Sr. Manager, Product Management for Mobility Operations to lead strategy, roadmaps, and delivery across Collections, Customer Service, End of Term, and Remarketing.

You will translate business and customer needs into pri orities, mentor a product team, and partner with Operations, Digital, Data & Analytics, and Technology to improve customer experience, drive performance, and enable scalable solutions.