Senior Product Leader – Guest Experience & Digital

Universal Studios; Orlando (FL); On-site; USD 120,000 - 170,000; Full time

Job summary

Universal Orlando Resort is seeking an experienced Product Manager to drive the digital and experience development across the guest journey. You will manage the full product lifecycle from strategy through delivery and implementation, partnering with IT, UX/UI, and business stakeholders.

The role emphasizes leading a team, defining a compelling product roadmap, and delivering innovative experiences across domestic sites, with a strong focus on transforming guest interactions and operational

Qualifications

• Bachelor’s degree (or equivalent experience) required; Business, Technology, Digital Marketing, or Industrial Engineering preferred
• Master’s degree preferred
• 9+ years in Product Management, Digital Marketing, E-Commerce, Digital Experience Design, Industrial Engineering, Technology, or related fields

Responsibilities

• Lead product strategy and lifecycle from planning to implementation
• Establish product roadmap and prioritize backlog for releases
• Collaborate with UX/UI and IT to ensure aligned experience delivery
• Measure success of implemented enhancements and drive future planning
• Mentor team members and drive mentorship opportunities

Skills

Product management

Leadership

Agile methodology

Stakeholder management

Strategic thinking

Education

Bachelor’s degree

Master’s degree

Job description

Universal Orlando Resort is seeking an experienced Product Manager to drive the digital and experience development across the guest journey. You will manage the full product lifecycle from strategy through delivery and implementation, partnering with IT, UX/UI, and business stakeholders.

The role emphasizes leading a team, defining a compelling product roadmap, and delivering innovative experiences across domestic sites, with a strong focus on transforming guest interactions and operational