Manager, Digital Product Owner – Capital Planning & Facilities (2 Year Assignment)

Universal Orlando Resort; Orlando (FL); On-site; USD 120,000 - 170,000; Full time

Job summary

Universal Orlando Resort is seeking a Manager, Digital Product Owner to lead the onsite Guest and Team Member experiences across Mobile, Web and Enterprise Applications. You will drive strategy from planning through delivery, working with UXUI and cross-functional teams.

You will define features, manage backlogs, write user stories, participate in agile ceremonies, and ensure product success with ongoing measurement and collaboration with Business Transformation and operations teams.

Qualifications

• 7+ years in Product Management or related fields.
• Experience as SME or product owner of enterprise apps.
• Leadership in digital experience for web/mobile/enterprise apps.

Responsibilities

• Define product strategy, roadmap and requirements.
• Groom backlog with delivery teams and stakeholders.
• Document user stories for design, dev and testing.
• Lead agile ceremonies and ensure alignment with goals.
• Measure success of new experiences and report findings.
• Coordinate release planning and dependencies.

Skills

Product management

Agile

Stakeholder engagement

User story definition

Scrum ceremonies

Education

Bachelor’s degree

Master’s degree preferred

Tools

Maximo

Invotech

Intelex

Job description

JOB SUMMARY:

The Global Product team is focused on driving product strategies to evolve and enhance the Guest & Team Member experience across Universal Destinations & Experiences. As a Manager, Digital Product Owner, the primary function of this role will be to manage new capabilities across the entire product lifecycle, from product strategy, planning, definition, delivery, and implementation. The specific focus for this role will be product management for the onsite Guest and Team Member experience, Mobile, Web or Enterprise Applications.

MAJOR RESPONSIBILITIES:

Product Definition

• Partner with the UXUI team to establish experience interactions and designs based on high level feature requirements.
• Drive detailed product Feature definition, including functional and non-functional requirements.
• Support product implementation across the Global sites, capturing global and local site specific functional requirements in partnership with stakeholders.

Product Delivery

• Facilitate product backlog grooming with Systems Integrators and or Delivery scrum teams.
• Define and document product user stories to enable technical design, development, and testing.
• Participate in scrum team Agile ceremonies, including sprint planning, daily-stand ups, andretrospectives.

Product Implementation and Support

• Perform product validation throughout the development cycle, to ensure alignment with functional requirements.
• Maintain close partnership with Business Transformation to ensure that product functionality aligns with Operational and Business capabilities.
• Represent and support the product as the ongoing subject matter expert.
• Develop an ongoing approach for measuring the success of newly implemented experience enhancements, to enable well-informed future product planning.

Product Planning

• Establish the product roadmap and coordinate with key partners to manage product delivery and implementation timelines.
• Partner with other Digital Product Managers to ensure product dependencies and integration points are considered during roadmap and release planning.
• Establish product backlog priorities for release and sprint planning, considering new capabilities, minor enhancements, and defect fixes.

Product Strategy

• Proactively evaluate Team Member and Guest experience strengths and pain points from all perspectives, to identify opportunities for new and/or improved experience delivery capabilities.
• Develop and frame up product recommendations with associated cost, value and experience analysis, to gain approval and funding for development.
• Collaborate and liaise with key business partners to establish product goals and objectives.
• Ensure product alignment with the holistic experience transformation vision.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION:

• Bachelor’s degree required - Business, Technology, Digital Marketing, Operations or Industrial Engineering preferred; Master’s degree preferred.

EXPERIENCE:

• 7+ years in Product Management, Digital Marketing, E-Commerce, Digital Experience Design, Industrial Engineering, Technology, Operations or related fields.
• Experience as primary business SME or product owner of Maximo, Invotech, Intelex preferred, or other relevant Asset and operational Enterprise applications
• Managing the digital experience for a consumer website and/or mobile app and/or enterprise app
• Experience with large scale transformation initiatives.
• Demonstrated ability to define and execute strategic initiatives.
• Working in an agile technology delivery program.
• Defining a customer journey and product roadmap.
• Product backlog management, including Feature definition, requirements, prioritization, and sprint planning.
• Close partnership with a Technology Delivery team.
• Stakeholder engagement and relationship building.
• Executive communication, with the ability to influence decision making.
• Excellent analytical, written, and oral communication skills, and be able to explain complex concepts both concisely and simply;
• or equivalent combination of education and experience.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal Orlando Resort.

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