Senior Product Associate for Workforce Planning Applications

JPMorganChase; Wilmington (DE); On-site; USD 90,000 - 130,000; Full time

Job summary

Chase seeks a Senior Associate in Wilmington to help transform workforce planning and analytics capabilities for Home Lending and Operations. The role involves translating needs into Jira epics/stories, supporting agile ceremonies, and delivering data-driven solutions across data, application, and reporting layers.

You will contribute to forecasting modernization, understand the forecasting process, and partner with finance to improve forecast accuracy and efficiency using cloud-based tools like

Qualifications

• Experience delivering product in a delivery environment, writing and managing Jira epics/stories, and supporting agile/scrum execution.
• Strong analytical and problem‑solving skills across data, application, and process layers.
• Working knowledge of relational databases and data concepts; able to collaborate with full stack developers.
• Hands‑on SQL skills; familiar with stored procedures and query optimization.
• Understanding of modern UI concepts and how to collaborate with frontend engineers; exposure to ReactJS.
• Understanding of modern data platforms and tooling, including Databricks and analytics ecosystems.
• Strong communication, organization, and stakeholder management with a client‑service mindset.

Responsibilities

• Elicit requirements from business stakeholders and translate into a product backlog (epics, features, user stories) in Jira.
• Support agile ceremonies (refinement, sprint planning, demos, retros) and work with scrum teams to drive execution.
• Contribute to solution design with tech leads and engineers; create lightweight design/requirements artifacts.
• Coordinate with data and application teams to ensure end-to-end alignment, data quality, and operational readiness.
• Help deliver automation to reduce manual overhead in capacity planning workflows and reporting.
• Assist onboarding and integration of capacity planning models into web tools with Mortgage servicing & production teams.
• Build and validate SQL-based reporting/prototypes for productivity and performance analysis; troubleshoot data issues.

Skills

Product delivery

Agile/Scrum

Analytical problem solving

SQL

Data concepts

UI concepts

ReactJS

Databricks

Stakeholder management

Communication

Tools

Jira

Databricks

Tableau

Job description

Job Description

As a Senior Associate within the Workforce Center of Excellence, you will support transformation of workforce planning and analytics capabilities by partnering with business stakeholders and agile delivery teams. You will help enhance and maintain capacity planning solutions supporting Home Lending and Operations teams, translating needs into well-defined Jira epics/stories and supporting delivery across data, application, and reporting layers.

You will contribute to the transformation and modernization of our forecasting environment by understanding the existing landscape, diving into the pain points and delivering target state solutions. You will have proven success in prior finance and technology roles working closely with planning & analysis teams, with a special focus on Product, and need to have experience in developing and delivering new tools and solutions using cloud-based technologies (i.e., AWS, Databricks, etc.). You will have a keen understanding of the forecasting process, the various budgetary and regulatory cycles, and aim to improve forecast accuracy and efficiency. You will understand the need of Finance and through your ability and passion to think beyond existing data and processes, you will use both existing and cutting edge forecasting solutions to empower the team to create timely and accurate forecasts.

Job Responsibilities

• Partner with business stakeholders to elicit requirements, clarify priorities, and translate needs into a product backlog (epics, features, user stories, acceptance criteria) in Jira.
• Support agile ceremonies (refinement, sprint planning, demos, retros) and work day-to-day with scrum teams to drive execution and remove blockers.
• Contribute to solution design by collaborating with technology leads and engineers; produce lightweight design/requirements artifacts to support implementation.
• Coordinate with upstream/downstream application and data teams to ensure end-to-end solution alignment, data quality, and operational readiness.
• Help deliver automation that reduces manual operational overhead in workforce capacity planning workflows and related reporting.
• Support onboarding and integration of capacity planning models into web-based tools, partnering with Mortgage servicing & production teams.
• Build and validate SQL-based reporting/prototypes to enable productivity and performance analysis, and assist with troubleshooting data issues.

Required Qualifications, Capabilities, And Skills

• Experience working in a product delivery environment, including writing and managing Jira stories/epics, defining acceptance criteria, and supporting agile/scrum execution.
• Strong analytical and problem-solving skills with ability to trace issues to root cause across data, application, and process layers.
• Working knowledge of relational databases and data concepts; ability to collaborate effectively with full stack developers.
• Hands-on SQL skills; understanding with stored procedures (e.g., PL/SQL or similar) and debugging/query optimization fundamentals.
• Understanding of modern UI concepts and ability to partner with frontend engineers; exposure to ReactJS or similar frameworks.
• Understanding of modern data platforms and tooling, including Databricks and general data/analytics ecosystems.
• Strong communication, organization, and stakeholder management skills; client-service mindset and ability to deliver within tight timelines.

Preferred Qualifications, Capabilities, And Skills

• Experience supporting workforce planning, capacity planning, forecasting, or operational analytics use cases.
• Familiarity with dimensional modeling concepts and analytic dataset design for reporting.
• Exposure to reporting/analytics tools (e.g., Tableau) and automation using AI.
• Knowledge of consumptions patterns supported via Databricks.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.