Senior Product Experience Designer

H&R Block; Missouri; On-site; USD 90,000 - 135,000; Full time

Job summary

H&R Block is seeking a Senior UX Designer who couples strong UX craft with strategic thinking to shape meaningful experiences for customers and associates. You will collaborate with Product and Engineering to solve complex challenges, define experiences from discovery through delivery, and use AI to accelerate workflows.

Day to day, you will lead complex design initiatives, create service designs and flows, conduct tests, and synthesize insights to inform decisions.

Qualifications

• Minimum 8 years of UX/Product/Service design experience.
• Experience leading complex initiatives from discovery through delivery.
• Experience planning, executing, and synthesizing moderated and unmoderated user testing with qualitative and quantitative data.

Responsibilities

• Lead the design of complex customer and associate experiences from concept through delivery.
• Create service designs, user flows, prototypes, and experience concepts.
• Plan and conduct moderated and unmoderated tests, surveys, and other evaluations to inform decisions.
• Drive early problem definition and solution direction with Product to ensure the right thing is built.
• Apply customer insights and analytics to identify opportunities and improve experiences.
• Synthesize findings into clear recommendations for Product, Engineering, and stakeholders.
• Partner with Product and Engineering to identify opportunities, define solutions, and navigate trade-offs.
• Leverage AI to accelerate discovery, ideation, content creation, and prototyping.
• Contribute to and evolve design systems, patterns, and best practices.

Skills

UX design

Product design

Service design

Leadership

User testing

Communication

Cross-functional collaboration

AI in design

Education

Bachelor's degree

Job description

About The Role

We're looking for a Senior UX Designer who is curious, adaptable, and energized by solving complex problems. The ideal candidate combines strong UX craft with strategic thinking, embraces emerging technologies, and enjoys partnering with Product and Engineering to shape meaningful experiences. In this role, you'll help define and deliver experiences that create value for customers, associates, and the business by collaborating closely with Product and Engineering to solve complex challenges, influence strategy, validate solutions through customer testing, and guide initiatives from discovery through delivery.

Day to day, you'll…

• Lead the design of complex customer and associate experiences from concept through delivery
• Create service designs, user flows, prototypes, experience concepts, and experience strategies
• Plan and conduct moderated and unmoderated tests, surveys, and other qualitative and quantitative evaluations to inform design decisions
• Drive early problem definition and solution direction in partnership with Product, ensuring the right thing gets built before execution begins
• Apply customer insights, test results, analytics, and business goals to identify opportunities and improve experiences
• Synthesize findings into clear recommendations and communicate insights to Product, Engineering, and stakeholders
• Partner closely with Product and Engineering to identify opportunities, define solutions, and navigate trade-offs
• Use AI as part of your daily workflow to accelerate discovery, ideation, content creation, prototyping, and experience development
• Contribute to and evolve design systems, patterns, and best practices
• Influence decisions through expertise, collaboration, strong design thinking, compelling storytelling, and clear design artifacts while helping teams navigate ambiguity and move from complex problems to actionable solutions

Required Qualifications

• Minimum 8 years of experience in UX Design, Product Design, Service Design, Interaction Design, or a related field
• Demonstrated experience leading complex initiatives from discovery through delivery, with a portfolio showcasing end-to-end design thinking, strategic problem solving, prototyping, and measurable impact
• Experience planning, executing, and synthesizing moderated and unmoderated user testing, utilizing qualitative and quantitative data to inform design decisions
• Experience working closely with Product Managers, Engineers, and cross-functional stakeholders
• Strong communication, facilitation, presentation, and storytelling skills
• Ability to thrive in fast-moving environments with evolving priorities and incomplete information

Preferred Qualifications

• Bachelor's degree in a related field or equivalent practical experience. We value demonstrated ability, strong design craft, and a portfolio of impactful work over a specific educational path
• Experience with service design methodologies and artifacts
• Experience contributing to and evolving design systems
• Experience leveraging AI-enabled tools and emerging technologies as part of the design process
• Experience with survey design, usability testing platforms, and analytics tools

Why work for us

At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.

That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.

Pay Range Information

The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

Pay Range

$89,800.00 - $134,700.00/Yr.