Senior Product Designer, Toast Support Experiences

Toast; Myrtle Point (OR); On-site; USD 100,000 - 140,000; Full time

Job summary

Bot Jobs is seeking a Senior Product Designer for Toast Support Experiences to shape how restaurants get help across AI-powered chat, voice interactions, human agents, and self-service account management. You will craft the connective tissue between these surfaces and ensure a cohesive customer journey.

This role emphasizes systems thinking and scalable design across touchpoints, including Toast IQ, subscription management, and live-agent handoffs, in a fast-paced product environment.

Job description

About this role

As a Senior Product Designer for Toast Support Experiences, you will define how restaurants get help across multiple touchpoints: AI-powered chat, voice interactions, human agents, and self-service account management. You'll design the connective tissue between these surfaces, ensuring that a customer's conversation, account context, and support journey feel cohesive, whether they're chatting with Toast IQ, checking their subscription, or being handed off to a support agent.This role requires thinking in systems. You'll...