Senior Product Delivery Specialist | Real-Time Payments

JPMorgan Chase & Co.; Tampa (FL); On-site; USD 110,000 - 140,000; Full time

Job summary

JPMorgan Chase & Co. in Tampa, FL seeks a Senior Product Delivery Associate to enable stable, scalable delivery of digital payment products within Global Cash Operations & Transformation.

You will collaborate across Operations, Product, Finance and Technology to define requirements and drive adoption, while guiding change management and go-live activities. The role emphasizes end-to-end product delivery, risk and control adherence, and opportunities to leverage AI for automation in a dynamic,

Qualifications

• 3+ years of experience in product management or related domain.
• 6+ years in financial services payments delivery including RTP.
• Experience executing operational management and change readiness activities.
• Experience in product deployment processes.
• Self-starter with strong execution discipline and stakeholder management.
• Proficient in using AI tools to improve processes.
• Strong cross-functional collaboration and communication.
• End-to-end payment processing knowledge.
• Structured problem-solver with attention to detail and proficiency in JIRA, Excel, PowerPoint and process-mapping tools.

Responsibilities

• Collaborates with the Product Delivery Manager to execute delivery tasks and boost efficiencies.
• Supports change management across partners and monitors adherence to risk, controls, compliance, and regulatory requirements.
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources.
• Collaborate with Operations, Product, and Technology to deliver scalable and resilient Real-Time Payments capabilities.
• Lead requirements discovery and translate business needs into functional flows, use cases, acceptance criteria, and delivery requirements in JIRA.
• Run daily POD calls and document payment journeys, processing steps, and exception scenarios.
• Assess operational impacts and design future-state processes, Target Operating Models, ownership, controls, and escalation paths.
• Identify risks (operational, regulatory, fraud, sanctions, liquidity, accounting, reconciliation) and define sustainable controls and mitigations.
• Develop and review testing scenarios with Operations, Product, and Technology, aligned with regional processes.
• Drive operational readiness, implementation planning, and go-live support.
• Facilitate workshops, resolve requirements gaps, communicate decisions and delivery status, and identify automation opportunities using AI. Maintain program artifacts, deliverables, milestones, and RAID logs.

Skills

Product management

Operational management

Change readiness

Stakeholder management

AI tools

JIRA

Excel

PowerPoint

Process mapping

RTP payments

Tools

Monday.com

Alteryx

Tableau

Job description

JPMorgan Chase & Co. in Tampa, FL seeks a Senior Product Delivery Associate to enable stable, scalable delivery of digital payment products within Global Cash Operations & Transformation.

You will collaborate across Operations, Product, Finance and Technology to define requirements and drive adoption, while guiding change management and go-live activities. The role emphasizes end-to-end product delivery, risk and control adherence, and opportunities to leverage AI for automation in a dynamic,