Senior Product Delivery Associate-Workflow Services Aurora

J.P. Morgan Chase & Co.; Newark (DE); Remote; USD 90,000 - 130,000; Full time

Job summary

JP Morgan Chase in Newark, DE seeks a Senior Product Delivery Associate to enable stable, scalable product delivery across cross-functional teams. You will coordinate with the Product Delivery Manager, manage change activities, and help drive release readiness in an Agile environment.

You will leverage AI-assisted tools like VS Code, LLM Suite, and M365 Copilot to draft and refine requirements, while ensuring alignment with risk, controls, and regulatory standards.

Qualifications

• 3+ years of product management or related experience.
• Experience leading operational management and change readiness activities.
• Proven ability to write functional and non-functional requirements and acceptance criteria.
• Experience supporting product deployment in Agile environments.
• Strong analytical, communication and problem-solving skills.

Responsibilities

• Collaborate with the Product Delivery Manager to execute delivery tasks and boost efficiencies.
• Support change management across partners and monitor risk/compliance requirements.
• Raise blockers to manage dependencies and resources effectively.
• Contribute to design of solutions and test resolution plans with tech teams.
• Provide user-facing support during production incidents and communicate status.
• Direct release management activities within Agile/Kanban model.
• Draft, refine and validate requirements content using AI-assisted tooling.
• Maintain delivery backlog aligned with roadmap and value proposition.
• Create high-quality requirements artifacts to support build, test and release readiness.

Skills

Product management

Agile / Kanban

Change management

Requirements writing

Problem solving

Cross-functional collaboration

Communication

Decision making

Tools

VS Code

LLM Suite

M365 Copilot

Job description

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.

As a Senior Product Delivery Associate in [Insert team name or sub-LOB], you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.

Job responsibilities

• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
• Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
• Be a part of a team of subject matter experts charged with replicating complex scenarios, evaluating operational impact, designing solutions, and working with technology teams to identify and test resolution plans.
• Be a voice for our users to provide support during production incidents and proactively communicate status.
• Direct the execution of release management activities within the Agile / Kanban model.
• Leverage VS Code, LLM Suite, M365 Copilot, and other AI-assisted tooling to draft, refine, and validate requirements content and to understand the underlying code of workflow platforms; ensure clarity, completeness, and testability.
• Follow pre-determined guidelines ensuring project artifacts are completed and posted in accordance with the prescribed deadlines, and ensure documentation for each functional area—including requirements artifacts—is kept up to date with functionality release after release.
• Prepare and analyze production incident metrics and operational metrics to contribute to continuous improvement and control.
• Own, maintain, and evolve a delivery backlog that supports the strategic roadmap and value proposition, with a focus on infrastructure features and enhancements.
• Build collaborative partnerships with Product Owners and teams across technology and the user community, ensuring completeness of business requirements, clear understanding of operational impacts and resolution of operational issues related to the requirements, and produce and maintain high-quality requirements artifacts (functional and non-functional requirements, acceptance criteria) to support build, test, and release readiness.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Demonstrated performance in either product management or relevant domain area
• Experience executing operational management and change readiness activities
• Experience in product deployment processes
• Experience working in Agile/Kanban environments, including participation in ceremonies such as refinement, planning, demos, and retrospectives
• Demonstrated experience writing and maintaining functional and non-functional requirements and acceptance criteria
• Experience with production incident support, including root-cause analysis and operational impact assessment
• Familiarity with AI-assisted tooling (e.g., VS Code, LLM Suite, M365 Copilot) to support requirements drafting and technical analysis
• Strong analytical and problem-solving skills with a service-oriented mindset and the ability to resolve issues independently
• Strong written and verbal communication skills, with the ability to translate technical concepts for both technical and non-technical audiences
• Proven ability to operate independently, manage tight deadlines, and support multiple concurrent projects

Preferred qualifications, capabilities, and skills

• Developed knowledge of the product development life cycle