Product Delivery Associate

J.P. Morgan Chase & Co.; Wilmington (DE); On-site; USD 75,000 - 105,000; Full time

Job summary

JP Morgan Chase in the United States seeks a Product Delivery Associate to help teams plan work, clarify requirements, manage delivery artifacts, and monitor outcomes across the product delivery lifecycle.

You will work with product managers and cross-functional partners to drive agile ceremonies, maintain backlog readiness, and ensure risk, controls, and compliance are integrated into delivery, while adopting responsible AI practices.

Qualifications

• Agile practices: drive predictable agile execution by keeping intake/backlog ready and supporting planning/review/retro cadences.
• PDLC management: maintain discovery-to-release traceability and core artifacts; coordinate quality gates and releases.
• OKR definition: translate work into measurable outcomes; maintain lightweight review cadence; flag risk early.
• AI literacy: write prompts/constraints, evaluate outputs, check for accuracy, bias, and alignment to standards.
• Stakeholder management: operate across groups, align expectations and decision rights.
• Cross-functional collaboration: co-create plans, manage dependencies, resolve conflicts.
• Customer centricity: prioritize decisions based on customer needs and value.
• Escalation management: surface risks early and drive closure to prevent delays.
• Risk, controls, and compliance management: follow controls and documentation steps; raise issues appropriately.

Responsibilities

• Partner with Product Managers and cross-functional teams to support delivery planning, execution, and refinement of work aligned to customer needs.
• Apply agile practices to manage ceremonies, planning, review, and backlog throughput.
• Support requirements gathering and documentation; translate inputs into clear delivery-ready requirements.
• Assist with PDLC artifacts and traceability from discovery through release, ensuring auditable delivery.
• Track delivery progress against OKRs and contribute to transparent status reporting, risks/issues tracking, and escalation when needed.
• Demonstrate responsible AI literacy to support analysis and delivery work and review AI outputs for accuracy.
• Contribute to continuous improvement by identifying friction points and improving delivery quality.
• Apply risk, controls, and compliance awareness in day-to-day delivery activities, escalating concerns appropriately.

Skills

Agile practices

PDLC management

OKR definition

AI literacy

Stakeholder management

Cross-functional collaboration

Customer centricity

Escalation management

Risk, controls, compliance management

Job description

Unleash your skills in product delivery, agile execution, and cross-functional collaboration at one of the world’s most innovative financial organizations. As a Product Delivery Associate, you will support the delivery of customer-focused capabilities by helping teams plan work, clarify requirements, manage delivery artifacts, and monitor progress against outcomes. You will contribute to disciplined delivery across the product delivery lifecycle while applying continuous improvement and risk-and-control awareness to help the team deliver value safely and efficiently.

Job Responsibilities

• Partner with Product Managers and cross-functional teams to support delivery planning, execution, and continuous refinement of work aligned to customer needs.
• Apply agile practices to help teams manage ceremonies, track commitments, and maintain healthy work intake and prioritization.
• Support requirements gathering and definition by documenting scope, constraints, dependencies, and delivery considerations; help translate stakeholder inputs into clear delivery-ready requirements.
• Assist with product delivery lifecycle artifacts and traceability from discovery through release and operate, supporting quality gates and auditable delivery.
• Track delivery progress against agreed outcomes/OKRs and contribute to transparent status reporting, risks/issues tracking, and timely escalation when needed.
• Demonstrate foundational AI literacy by using AI responsibly to support analysis and delivery work (e.g., drafting, summarizing, requirements hygiene), and by reviewing AI outputs for accuracy and alignment to standards.
• Contribute to a culture of continuous improvement by identifying opportunities to reduce friction, improve quality, and strengthen predictable delivery.
• Apply risk, controls, and compliance awareness in day-to-day delivery activities (e.g., documentation, approvals, controls checks), escalating concerns appropriately.

Required qualifications, capabilities, and skills

• Agile practices— ability to drive predictable agile execution by keeping intake/backlog “ready,” supporting planning/review/retro cadences, and tracking blockers/throughput signals to course-correct quickly
• Product delivery lifecycle (PDLC) management— ability to maintain discovery-to-release traceability and core PDLC artifacts; coordinate quality gates, handoffs, and release readiness so delivery is controlled and auditable
• Objectives & Key Results (OKR) definition and management— ability to translate work into measurable outcomes; maintain a lightweight review cadence; flag outcome risk early and drive course-correction actions with stakeholders
• AI literacy (prompting, evaluation, and responsible use)— ability to write clear prompts/constraints to get usable outputs, iterate to improve quality, sanity-check AI-generated content for accuracy and reliability, flag hallucinations/bias, ensure outputs align to organizational standards before use, stay current on relevant tools, and identify repeatable tasks where AI can safely speed up work with appropriate guardrails
• Stakeholder management— ability to operate effectively across stakeholder groups, align expectations and decision rights, and create clear communication paths for timely decisions
• Cross-functional collaboration— ability to co-create plans and decisions across disciplines, manage dependencies, and resolve conflicts constructively to keep delivery moving
• Customer centricity— ability to prioritize delivery decisions based on customer/client needs, ensuring features and trade-offs maximize value and satisfaction
• Escalation management— ability to surface risks/issues early with impact and options, elevate appropriately, and drive closure to prevent timeline slippage

• Risk, controls, and compliance management— ability to follow required controls and documentation steps, identify control gaps early, and elevate issues appropriately to prevent downstream delivery risk

Preferred qualifications, capabilities, and skills

• Continuous improvement— ability to identify small, practical process changes, test and implement improvements, and standardize what works via checklists/templates
• New product development— ability to support discovery and validation activities, contribute to lightweight experiments/prototypes, and translate learnings into delivery actions
• Requirements gathering and definition— ability to capture key requirements, scope, and constraints, draft acceptance criteria, and keep requirements documentation clean enough to reduce rework

• Financial acumen and management— ability to support budget and forecast awareness, understand unit economics/trade-offs, and operate within financial policy and regulatory expectations

  Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.