Senior Product Delivery Associate

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 110,000 - 150,000; Full time

Job summary

JP Morgan Chase is seeking a Senior Product Delivery Associate in Business Banking Lending to drive end-to-end delivery from backlog to production. You will partner with product and engineering to plan releases, remove impediments, and apply data-driven practices to improve speed and quality.

You will facilitate Agile ceremonies, write clear user stories and acceptance criteria, coordinate UAT and release readiness, and measure success with defined metrics.

Qualifications

• 3 years of experience in product delivery or Agile delivery roles, partnering with software engineering teams.
• Demonstrated experience facilitating Agile delivery routines and improving delivery predictability.
• Proven ability to manage and refine a delivery backlog, prioritization and scope management.
• Ability to write engineering-ready user stories and objective acceptance criteria.
• Experience coordinating user acceptance testing and end-to-end release execution.
• Strong stakeholder management with product, engineering, and risk/compliance partners.
• Data-driven delivery approach using metrics and operational signals.

Responsibilities

• Lead end-to-end delivery across planning, build, testing, release readiness, and post-production validation.
• Facilitate the team’s Agile delivery rhythm (Sprint planning, daily stand-ups, refinement, reviews/demos, and retrospectives).
• Manage backlog execution: prioritization, dependencies, story readiness, and scope control.
• Write and refine clear, testable user stories and acceptance criteria.
• Apply responsible AI tools to accelerate delivery while ensuring accuracy and intent.
• Plan and coordinate user acceptance testing, criteria, defect triage, and readiness reporting.
• Coordinate release planning, scope alignment, go/no-go, and stakeholder communications.
• Execute post-production validation for feature behavior, data integrity, and operational stability.
• Define success metrics with product/engineering and track adoption, defects, and cycle time.
• Monitor production signals and feedback to drive backlog improvements.
• Drive continuous improvement by identifying bottlenecks and reducing risk.

Skills

Agile delivery

Backlog management

User stories

Acceptance criteria

Release coordination

Stakeholder management

Data-driven decisions

Job description

Transform complex ideas into market-ready improvements that help customers and operations succeed. Join a fast-moving team modernizing end-to-end lending workflows through disciplined, high-quality delivery. You will work side-by-side with engineers to reduce delivery friction, increase visibility, and raise the bar for execution. This role offers hands-on ownership, measurable impact, and meaningful growth.

As a Senior Product Delivery Associate in Business Banking Lending, you will drive predictable, high-quality delivery from backlog through release and post-production validation. You will partner closely with product and engineering to plan, coordinate, and execute releases while removing impediments and improving delivery processes. You will use data and responsible AI-enabled practices to improve speed, quality, and outcomes.

Job responsibilities

• Lead end-to-end delivery across planning, build, testing, release readiness, and post-production validation.
• Facilitate the team’s Agile delivery rhythm (Sprint planning, daily stand-ups, refinement, reviews/demos, and retrospectives) to improve predictability and outcomes.
• Manage backlog execution by supporting prioritization, coordinating dependencies, maintaining story readiness, and controlling scope.
• Write and refine clear, testable user stories and acceptance criteria using a structured format (e.g., Given/When/Then).
• Apply responsible AI tools to accelerate delivery work (e.g., drafting stories, summarizing requirements, generating test scenarios, and improving release communications) while ensuring accuracy and alignment to intent.
• Plan and coordinate user acceptance testing, including scenario definition, entry/exit criteria, defect triage, stakeholder coordination, and readiness reporting.
• Coordinate release planning, including scope alignment, cutover checklists, go/no-go coordination, and stakeholder communications.
• Execute post-production validation to confirm feature behavior, data integrity, operational stability, and customer experience.
• Define success metrics with product and engineering partners and track outcomes after releases (e.g., adoption, defect leakage, cycle time, and operational volume).
• Monitor production signals and user feedback, translating insights into backlog improvements and follow-up releases.
• Drive continuous improvement by identifying delivery bottlenecks and implementing practical process improvements that reduce risk and increase quality.

Required qualifications, capabilities and skills

• 3 years of experience in product delivery or Agile delivery roles, partnering closely with software engineering teams.
• Demonstrated experience facilitating Agile delivery routines (e.g., Scrum ceremonies) and improving delivery predictability.
• Proven ability to manage and refine a delivery backlog, including prioritization support, dependency tracking, and scope management.
• Demonstrated ability to write engineering-ready user stories and objective acceptance criteria.
• Proven experience coordinating user acceptance testing and supporting end-to-end release execution.
• Strong stakeholder management skills, including aligning product, engineering, and risk/compliance partners on trade-offs and decisions.
• Data-driven delivery approach, using metrics and operational signals to drive priorities and improvements.

Preferred qualifications, capabilities and skills

• Experience using AI tools to accelerate delivery workflows (e.g., story drafting, acceptance criteria generation, test scenario creation, release notes, and outcome tracking).
• Experience working in regulated environments with strong attention to auditability, data privacy, and operational risk.
• Familiarity with API-based systems and production operations (e.g., monitoring, incident patterns, and release risk management).
• Experience leading change initiatives that streamline processes and improve delivery outcomes across stakeholders.