Senior Product Data & Metrics Architect

ECI Software Solutions, Inc.; United States; Hybrid; USD 150,000 - 210,000; Full time

Job summary

ECI Software Solutions, Inc. seeks a Senior Product Operations Manager to build the data backbone for the Product organization. This senior IC role owns the single source of truth for product metrics and leads the operating rhythm across multiple initiatives.

The role emphasizes standardizing metrics, data dictionaries, and dashboards, while enabling PMs with reliable analytics to drive decisions without direct reports.

Qualifications

• 8+ years of experience in product operations, product Analytics, strategy and operations, or related fields in a B2B software/SaaS environment.
• Strong hands-on data skills: SQL plus a BI tool and a product analytics platform.
• Experience building reporting systems, metric definitions, and operating cadences.

Responsibilities

• Define and standardize core product metrics and the data dictionary across the portfolio.
• Own instrumentation standards and ensure trusted data from source to reporting.
• Build and maintain product health dashboards by product and vertical for executives and PMs.
• Analyze churn, retention, and win/loss data to inform roadmap decisions.
• Partner with Finance to develop product P&L and margin views across the portfolio.
• Lead the operating cadence: planning, reviews, and status reporting across initiatives.

Skills

SQL

Data storytelling

Senior IC / program owner

Communication

Cross-functional collaboration

Measurement design

Education

Bachelor's degree or equivalent practical experience

Tools

Looker

Tableau

Power BI

Metabase

Pendo

Amplitude

Mixpanel

ERP software experience

Job description

ECI Software Solutions, Inc. seeks a Senior Product Operations Manager to build the data backbone for the Product organization. This senior IC role owns the single source of truth for product metrics and leads the operating rhythm across multiple initiatives.

The role emphasizes standardizing metrics, data dictionaries, and dashboards, while enabling PMs with reliable analytics to drive decisions without direct reports.