Senior Product Associate, Service Desktop: Drive Adoption

JPMorgan Chase & Co.

Plano (TX)

In loco

USD 90.000 - 130.000

Tempo pieno

14 giorni+

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Descrizione del lavoro

JPMorgan Chase & Co. is seeking a Senior Product Associate for the Service Desktop team.

You will support the product strategy, manage discovery and backlog, and collaborate with stakeholders across business, technology, design, operations, risk, controls, compliance, and legal. You will guide requirements, user stories, and acceptance criteria, helping align desktop capabilities with design standards and accessibility.

Competenze

Bachelor’s degree or equivalent practical experience.
5+ years of product management, business analysis, or related product delivery experience.
Experience translating user, stakeholder, and business needs into product requirements, user stories, acceptance criteria, and prioritized backlog items.
Experience identifying, shaping, or delivering AI-enabled product capabilities, such as workflow automation, Service Professional assistance, intelligent recommendations, or service support use cases.
Experience working in an Agile environment across multiple workstreams and cross-functional teams.
Experience with user-centered design, service workflows, the software development lifecycle, business process analysis, testing, and launch readiness.
Strong quantitative and qualitative problem-solving skills, with the ability to translate analysis into actionable recommendations.
Excellent communication, facilitation, and organizational skills, including the ability to explain technical concepts, manage dependencies, and meet competing deadlines.
Experience using user feedback, product data, and performance metrics to prioritize improvements and measure outcomes.

Mansioni

Support the Service Desktop product vision, strategy, and roadmap for Service Professional tools and workflows in partnership with product leadership
Own, maintain, and prioritize the backlog for assigned Service Desktop capabilities in alignment with the product roadmap and priorities established by product leadership
Conduct discovery, user research, and analysis with Service Professionals and business stakeholders to identify needs and opportunities to improve tools, workflows, and service delivery
Translate the desktop experience vision into business requirements, user stories, and acceptance criteria in partnership with user experience research, design, content, accessibility, and technology teams
Ensure desktop experience capabilities follow established design system standards, reusable components, navigation patterns, and accessibility requirements
Support usability testing, prototype validation, pilot feedback, and post-launch learning to improve the Service Professional experience
Coordinate workflow and transition impacts, including data, integration, and cross-platform dependencies across the desktop experience, existing Service Desktop capabilities, Salesforce, and integrated platforms
Partner with the Business Readiness and Training team on phased rollout planning, communications, training, adoption, and feedback loops
Define and monitor success measures, including adoption, task completion, usability, satisfaction, workflow efficiency, service quality, risk indicators, defect trends, and platform reliability
Support production stability through incident triage, defect prioritization, and resolution of risks, bottlenecks, and delivery issues
Communicate priorities, progress, dependencies, risks, and outcomes clearly while partnering with risk, controls, compliance, and legal teams to maintain a strong control environment