Senior Product Associate, Card Customer Experience and Benefits

J.P. Morgan; New York (NY); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health care coverage

On-site health centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

J.P. Morgan is seeking a Senior Product Associate for Card Customer Experience and Benefits to help shape customer-facing products from discovery through delivery.

You will partner with product, design, research, data, and technology teams to identify opportunities, define solutions, and continuously improve outcomes for customers. The role emphasizes collaboration, research, and data-driven decision-making to enhance how customers experience and use their benefits.

Qualifications

• 3+ years of experience in product management or a closely related domain.
• Proficient knowledge of the product development lifecycle, including discovery, definition, delivery, and iteration.
• Demonstrated experience with product lifecycle activities such as customer discovery and requirements definition.
• Working knowledge of data analytics concepts and strong data literacy (ability to interpret trends and metrics).
• Strong written communication skills, including creating clear requirements and user stories.
• Ability to collaborate effectively across product, design, technology, research, and analytics partners.

Responsibilities

• Partner with the Product Manager to identify and validate new product opportunities through user research and discovery
• Translate customer needs and market insights into clear product hypotheses and feature concepts
• Consider upstream and downstream impacts of features to protect the end-to-end customer experience
• Support user research activities, journey mapping, and market analysis to inform the product roadmap
• Define and document product requirements, epics, and user stories to enable delivery
• Track and evaluate product metrics across the development lifecycle, including time, cost, and quality outcomes
• Monitor feature performance post-launch and recommend enhancements based on data and feedback
• Collaborate with cross-functional partners to align on scope, priorities, dependencies, and delivery plans
• Contribute to ongoing process improvements that increase product team effectiveness and execution quality

Skills

Product management

Data literacy

Written communication

Cross-functional collaboration

Agile delivery

Job description

You’ll help shape customer-facing products end to end, from discovery through delivery, using research, data, and strong partnership. Join a team where your work directly improves how customers experience and use their benefits.

As a Senior Product Associate in Card Customer Experience and Benefits, you partner with product, design, research, data, and technology to identify opportunities, define solutions, and continuously improve product performance and customer outcomes.

Job responsibilities

• Partner with the Product Manager to identify and validate new product opportunities through user research and discovery


• Translate customer needs and market insights into clear product hypotheses and feature concepts


• Consider upstream and downstream impacts of features to protect the end-to-end customer experience


• Support user research activities, journey mapping, and market analysis to inform the product roadmap


• Define and document product requirements, epics, and user stories to enable delivery


• Track and evaluate product metrics across the development lifecycle, including time, cost, and quality outcomes


• Monitor feature performance post-launch and recommend enhancements based on data and feedback


• Collaborate with cross-functional partners to align on scope, priorities, dependencies, and delivery plans


• Contribute to ongoing process improvements that increase product team effectiveness and execution quality

Required qualifications, capabilities, and skills

• 3+ years of experience in product management or a closely related domain


• Proficient knowledge of the product development lifecycle, including discovery, definition, delivery, and iteration


• Demonstrated experience with product lifecycle activities such as customer discovery and requirements definition


• Working knowledge of data analytics concepts and strong data literacy (ability to interpret trends and metrics)


• Strong written communication skills, including creating clear requirements and user stories


• Ability to collaborate effectively across product, design, technology, research, and analytics partners

Preferred qualifications, capabilities, and skills

• Experience supporting customer-facing digital products with measurable adoption and engagement goals


• Familiarity with experimentation and measurement approaches (for example, A/B testing or test-and-learn)


• Experience using customer insights (research, feedback, journey maps) to influence prioritization and roadmap decisions


• Comfort working in agile delivery environments and participating in ceremonies and backlog refinement


• Strong organizational skills to manage multiple priorities and stakeholder inputs

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

• comprehensive health care coverage


• on-site health and wellness centers


• a retirement savings plan


• backup childcare


• tuition reimbursement


• mental health support


• financial coaching and more.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

Build and optimize card benefits products using research, metrics, and cross-functional collaboration.